Hiflow is a leading national provider of HVAC, Fire, Electrical and Hygiene services, delivering integrated solutions to commercial clients across Australia. With over 150 full-time staff and strong national growth, we’re expanding our operations and are seeking an experienced QLD Client Services Manager to join our team.
Based at our Virginia office, you’ll be supported by a national leadership team and dedicated administration staff while managing a portfolio of key clients and a team of technicians across Brisbane.
About the Role
This is a hands-on leadership position where you’ll oversee service delivery, manage client relationships, and drive business growth across a portfolio of commercial clients across Brisbane.
You’ll play a key role in ensuring operational excellence, customer satisfaction, and financial performance within your business unit.
Key Responsibilities
- Lead, mentor and grow a team of service technicians
- Manage a portfolio of commercial clients across Brisbane
- Build strong, long-term client relationships through regular engagement
- Oversee maintenance contracts and ensure compliance across assets
- Manage P&L; performance and drive profitability
- Identify and secure new business opportunities
- Prepare quotes and win new service and maintenance contracts
- Deliver exceptional customer service and proactive solutions
About You
You’re a driven, customer-focused leader who thrives on delivering results and building solid relationships. You bring:
- Minimum 5 years’ experience in a similar role
- Proven track record in service or account management of blue-chip clients
- Strong commercial acumen with P&L; management experience
- Experience managing teams in a service delivery environment
- Background in HVAC within commercial high-rise buildings is a bonus
- Excellent communication and interpersonal skills
- High level of organisation, reliability and professionalism
- Current driver’s licence
What We Offer
- Above-market salary based on experience and performance
- Vehicle allowance or company car + fuel card
- Performance bonuses (new business & profit growth)
- Company laptop and smartphone
- Superannuation on top of salary
- Corporate uniform provided
- Paid birthday leave each year
- A supportive, growing team where your contribution is valued
Why Join Hiflow?
At Hiflow, we’re building something strong. You’ll be joining a business that values its people, invests in growth, and offers genuine long-term career opportunities.
If you’re looking for a role where you can lead, grow, and make a real impact, we’d love to hear from you.