The Internal Sales Representative is responsible for providing professional customer service, managing sales enquiries, preparing quotations, processing orders and supporting the day-to-day sales operations of Newcastle Steel Distributors. The position involves working directly with trade customers, businesses, contractors and members of the public to identify their steel requirements and provide accurate product information, pricing and availability. The successful applicant will be expected to develop a sound understanding of the company's products, build strong customer relationships and work closely with warehouse and delivery personnel to ensure orders are completed accurately and efficiently.
Key responsibilities
- Respond to customer enquiries by telephone, email and at the sales counter
- Assist customers with steel product selection, sizes, grades and availability
- Prepare accurate and competitive quotations
- Process customer orders and sales transactions
- Follow up outstanding quotations and customer enquiries
- Maintain positive relationships with existing customers
- Identify opportunities to increase sales and develop repeat business
- Provide customers with accurate information regarding pricing, stock availability and delivery timeframes
- Develop and maintain knowledge of the company's steel product range
- Maintain accurate customer records and account information
About you
- Strong customer service and communication skills
- Good computer literacy and ability to learn sales software
- Sound numeracy and measurement skills
- High level of accuracy and attention to detail
- Ability to manage multiple customer enquiries and competing priorities
- Skilled telephone manner
- Ability to work independently and as part of a small team
- Reliable attendance and a positive work ethic
- Willingness to learn about steel products and industry requirements
About us
Newcastle Steel Distributors is a steel distribution company based in Boolaroo, NSW.