About the role

We're looking for a Level 1/2 IT Technician to join our support team. You'll be handling our clients' day-to-day IT issues across a mix of remote troubleshooting and on-site visits around Canberra, and taking ownership of the more involved work: servers, networks, Microsoft 365, infrastructure and print. Whether you're a confident Level 1 ready to step up or an established Level 2 who can run their own queue, this is a genuinely varied role in a small team where you get your hands on the whole stack rather than one slice of it.

Key responsibilities

- Provide first and second-line support for desktops, laptops, mobile devices and peripherals

- Troubleshoot hardware and software issues across Windows, Microsoft 365, printers and network connectivity

- Administer Microsoft 365 and Active Directory — accounts, permissions, security groups and licensing

- Diagnose and resolve server, backup and network issues, escalating to Level 3 where needed

- Visit client sites across Canberra for installs, break-fix work and routine maintenance

- Support and maintain client servers, network equipment and infrastructure, both in office and remotely

- Carry out hardware deployments, upgrades and migrations — including the occasional out-of-hours cutover where a client needs it





- Attend client sites to service, repair and maintain printers and multifunction devices

- Log, manage and resolve support tickets within SLA guidelines

- Keep clear, accurate notes and time entries against jobs

About you

- Demonstrated experience in an IT support, helpdesk or similar customer-facing technical role

- Solid working knowledge of Windows, Microsoft 365 and general networking

- Confident troubleshooting independently, and sound judgement about when to escalate

- Reliable, and able to work well as part of a small team

- Current driver's licence and based in or around Canberra

- Good written and verbal communication

- Calm, customer-focused, and able to prioritise under pressure

- Organised and reliable, with a genuine willingness to pitch in

About us

At Cyntex, we deliver reliable, hands-on IT support to a range of businesses across Canberra. As a growing local IT services provider, we look after everything from day-to-day helpdesk support through to more advanced systems and infrastructure management, backed by a small, close-knit team who take real ownership of our clients' technology.

Applications close October 30th 2026

📌 Level 1/ Level 2 IT Service Desk Technician (Canberra)
🏢 Cyntex
📍 Canberra