About the role

We are seeking a friendly, skilled, and highly organised Casual Medical Receptionist to join our busy medical practice. This is a fantastic opportunity for an experienced receptionist who is passionate about delivering exceptional patient care and thrives in a fast-paced healthcare environment. The successful applicant will have previous experience using Best Practice software, excellent customer service skills, and a minimum of one year's experience working in a medical reception role. Weekend shifts are required.

Key responsibilities

- Greeting patients in a warm and professional manner

- Managing appointment bookings, cancellations, and recalls using Best Practice software

- Answering and directing telephone enquiries

- Processing patient registrations and maintaining accurate medical records

- Billing patients, processing Medicare claims, and handling EFTPOS payments

- Liaising with doctors, nurses, allied health professionals, and external healthcare providers

- Managing incoming correspondence, referrals,



and pathology results

- Maintaining patient confidentiality and complying with privacy legislation

- Providing administrative support to ensure the smooth day-to-day operation of the practice

About you

- Minimum 1 year of medical reception experience in a general practice or specialist clinic

- Previous experience using Best Practice medical software (essential)

- Outstanding customer service and communication skills

- Excellent organisational skills with the ability to multitask

- Strong attention to detail and accuracy

- Professional presentation and a positive, friendly attitude

- Ability to work independently and as part of a team

- Sound computer skills and the ability to learn new systems quickly

- Experience with Medicare billing and claiming (desirable)

- Knowledge of medical terminology (desirable)

- Experience with Hot Doc

📌 Medical Receptionist (Cranbourne West)
🏢 Cranbourne West Medical Centre
📍 Cranbourne West