About the role

We're looking for an organised administrator with robust customer service skills and the confidence to coordinate a team. Reporting to the Administration Manager, you'll support bookings, enquiries and daily staffing while keeping communication clear between Tangatours, Watersports and Tangalooma Island Resort.

Key responsibilities

- Respond professionally to email, telephone and online enquiries.

- Process bookings, amendments, cancellations and group or private charter enquiries.

- Plan daily staffing requirements around bookings, tour schedules and cruise ship arrivals.

- Coordinate and oversee staff allocations, breaks and daily priorities within agreed rosters.

- Assist with rosters, leave coverage, timesheet checks and payroll information.

- Liaise with Tangalooma Island Resort regarding bookings, guest requirements and operational changes.

- Prepare tour manifests, staffing plans, booking reports and daily handovers.

- Assist with payments, reconciliations and approved refunds.

- Support new staff onboarding, including employee record setup, induction and training.





- Maintain accurate records and identify ways to improve administration processes.

About you

- Previous administration, reservations, customer service or team coordination experience.

- Proficiency in email correspondence, inbox management, Microsoft Excel and Word.

- Confidence using booking systems, shared calendars and business software.

- Strong attention to detail with bookings, payments and timesheets.

- Ability to plan staffing needs and adjust priorities during busy periods.

- Clear communication, practical problem-solving skills and a professional approach to confidential information.

- Highly regarded: Tourism, resort or cruise ship guest-service experience.

- Highly regarded: Experience with Tanda or similar workforce systems and point-of-sale software.

- Highly regarded: Experience with group bookings, private charters and payment reconciliation.

- Highly regarded: First Aid and CPR qualifications.

📌 Assistant Administration Manager (Brisbane)
🏢 Tangalooma Water Sports
📍 Brisbane