Own the Account. Lead Performance. Deliver Results.

Ready to take ownership of a major client relationship and make a measurable impact on service delivery, commercial performance and customer outcomes?

Modus Projects is seeking an experienced Account Manager to lead a national Facilities Maintenance portfolio from our Melbourne CBD office. This is an opportunity to combine strategic client relationship management with hands-on operational and financial accountability.

You’ll be the trusted point of contact for the client, leading a Team Manager and working closely with our Service Delivery teams to deliver contractual commitments, strengthen partnerships and identify opportunities to improve performance.

What You’ll Do

- Lead Client Relationships: Build trusted partnerships, manage expectations and identify opportunities to improve service and grow the account.

- Drive Commercial Performance: Manage budgets, costs, invoicing, aged receivables and financial outcomes.

- Own Contract Performance: Monitor SLAs and KPIs, address underperformance and lead corrective actions.

- Lead and Develop People: Support and guide the Team Manager and Service Delivery team to achieve operational and commercial targets.

- Manage Risk and Compliance: Oversee contractual, statutory, safety and client-specific obligations.

- Own Reporting and Escalations: Present monthly client performance reports and resolve complex service or contractual issues.

- Optimise Service Delivery: Improve workflows, resource efficiency,



asset reporting and maintenance planning.

- Support Client Operations: Participate in after-hours escalations in line with the role’s requirements.

What You’ll Bring

- 4+ years’ experience in Facilities Management or a related industry.

- Demonstrated experience managing key accounts, client relationships or service contracts.

- Strong commercial acumen, including budgets, costs and financial performance.

- Experience managing SLAs, KPIs, reporting, compliance and service delivery.

- Proven ability to lead, influence and collaborate with operational teams.

- Strong communication, negotiation, analytical and problem-solving skills.

- A proactive, accountable and customer-focused approach.

Why Join Modus Projects?

- Melbourne CBD location – Collins Street office, close to public transport.

- 12-month fixed-term opportunity – Take ownership of a national client portfolio.

- Commercial impact – Influence client strategy, service delivery and business performance.

- Career development – Build your expertise within a growing national organisation.

- Competitive salary and a collaborative, experienced team.

- Family-focused benefits, wellbeing initiatives and Employee Assistance Program.

Ready to Make an Impact?

If you’re a commercially minded Account Manager who enjoys building solid partnerships, leading teams and delivering measurable results, we’d love to hear from you.

Apply now to join Modus Projects.

📌 Account Manager - Facility Management (Fixed Term) (Melbourne)
🏢 Modus Projects
📍 Melbourne