About the role

We are seeking an Accounts Receivable Officer to join our finance team. This is a hands-on role with a clear focus on credit control and collections, and you will take responsibility for a portfolio of customer accounts from invoice through to payment. You will spend a large part of each day on the phone and managing a high volume of email, building professional relationships with customers while making sure overdue accounts are followed up promptly, consistently and professionally.

You will work closely with our sales and operations teams to resolve queries and keep accounts moving.

Key responsibilities

- Manage a portfolio of customer accounts and drive the timely collection of outstanding invoices.
- Make a high volume of outbound calls each day to follow up overdue accounts, and respond to customer queries by phone and email.
- Issue collection correspondence and statements in line with our credit control procedures.
- Negotiate payment arrangements and resolve billing and payment disputes, working with the sales team where required.
- Receipt and allocate customer payments accurately and reconcile customer accounts.
- Monitor the aged debtors report, prioritise collection activity and provide regular reporting on debtor days, overdue balances and collection results.
- Maintain clear, accurate records of all collection activity and customer communications in our systems.
- Escalate problem accounts and recommend further action, including referral to external collection agencies, where required.




- Support month-end processes and assist the wider finance team as needed.

About you

- Previous experience in accounts receivable, credit control or collections, or a similar finance administration role.
- A confident, professional phone manner and the ability to hold firm but courteous conversations about overdue accounts.
- Excellent written communication skills for customer correspondence.
- Highly skilled in Microsoft Office products, particularly Excel, Outlook and Word.
- Capable with other software products, including accounting and ERP systems and CRM platforms, and able to pick up new systems quickly.
- Strong attention to detail, accuracy and organisational skills.
- A persistent, results-focused approach to collections with a solid sense of accountability and urgency.
- The ability to handle difficult conversations while maintaining positive customer relationships.
- The ability to work independently, manage competing priorities and meet deadlines.
- Sound understanding of credit control practices and accounts receivable processes.

Benefits

- A flexible work environment, with the role available full-time or four days per week.
- A permanent position within an established and growing business.
- A supportive finance team and a manager who will invest in your development.
- Modern systems and tools, with the autonomy to manage your portfolio and see the results of your work.
- A friendly, collaborative team environment.

📌 Accounts Receivable Officer (Maroochydore)
🏢 Go Transit Media Group
📍 Maroochydore