Introduction:

Join Daydream Island Resort as our Business Development Manager and play a key role in shaping unforgettable experiences in one of the Whitsundays’ most iconic destinations. Working within our Sales & Marketing team, you will build meaningful partnerships, uncover new opportunities and drive business growth across the leisure, corporate and events markets. This is an exciting opportunity for a commercially minded relationship-builder to combine strategic sales expertise with the unique energy of island resort life.

If you are passionate about hospitality, thrive on creating connections and are ready to make a lasting impact, Daydream Island Resort offers the chance to grow your career in a truly extraordinary setting.

Description:

Daydream Island Resort is seeking an experienced and commercially driven Business Development Manager to support the growth of the resort’s sales performance, market presence and long-term client relationships. Either based in Sydney or in the Whitsundays, this role is responsible for identifying new business opportunities, developing key accounts and driving revenue across priority market segments, including corporate, meetings and events, leisure, travel trade, groups and strategic partnerships.

The Business Development Manager will work closely with the Sales & Marketing team and operational departments to position Daydream Island Resort as a leading Whitsundays destination. The role requires a proactive, relationship-focused professional with strong negotiation, presentation and account management capabilities, together with a sound understanding of the hospitality and tourism industry.

Key responsibilities include:

- Develop and implement business development strategies that support the resort’s revenue, occupancy, market share and profitability objectives.
- Identify, qualify and convert new business opportunities across corporate, group, meetings and events, travel trade, leisure and other agreed market segments.
- Build, maintain and grow productive relationships with key clients, travel agents, event planners, corporate bookers, industry partners and other stakeholders.
- Manage a portfolio of accounts, conducting regular account reviews, sales calls, site inspections and relationship-building activities.
- Prepare and deliver persuasive sales presentations, proposals, quotations and contractual agreements tailored to client requirements.




- Conduct negotiations with clients and partners in line with approved pricing, commercial terms and resort policies.
- Represent Daydream Island Resort at trade shows, sales missions, networking events, industry functions and client meetings, including interstate and intrastate travel where required.
- Coordinate and host client familiarisation visits, site inspections and hosted events to showcase the resort’s accommodation, facilities, experiences and event capabilities.
- Work collaboratively with Revenue, Reservations, Events, Marketing and Operations teams to ensure sales opportunities are converted effectively and client expectations are met.
- Provide market intelligence, competitor analysis and feedback on customer trends, emerging opportunities and changing market conditions.
- Contribute to sales forecasts, budgets, account plans and regular performance reports, ensuring activity and pipeline information is accurately maintained.
- Maintain up-to-date client records, sales activity, opportunities and account information within the relevant customer relationship management system.
- Support the development and execution of targeted campaigns, promotional initiatives, partnerships and tactical offers in collaboration with the Sales & Marketing team.
- Monitor sales performance against agreed targets and take proactive action to address gaps, maximise conversion and increase revenue opportunities.
- Ensure all client commitments, agreements and communications are managed professionally, accurately and in accordance with company standards.
- Uphold the Daydream Island Resort brand, values and service standards in all internal and external interactions.

The successful candidate will demonstrate:

- Proven business development, sales or key account management experience within hospitality, tourism, resorts, events, travel trade or a related industry.
- A strong track record of achieving revenue targets and developing sustainable client relationships.
- Excellent communication, negotiation,



presentation and interpersonal skills.
- The ability to work independently, manage competing priorities and maintain a proactive sales pipeline.
- Commercial awareness and the ability to identify opportunities that deliver value for both clients and the business.
- Strong organisational, administrative and reporting skills, with confidence using CRM and sales systems.
- A collaborative approach and the ability to build effective working relationships across a diverse resort operation.
- Flexibility to travel and work outside standard business hours when required for client meetings, events and industry activities.

Skills and Experiences:

- Proven experience in a Business Development Manager, Sales Manager or similar commercial role within the hospitality, tourism, resort, travel or events industry.
- Demonstrated ability to identify, develop and secure new business opportunities across corporate, leisure, group, conference and incentive markets.
- Robust understanding of sales pipelines, account management, lead generation, contract negotiation and revenue growth strategies.
- Experience building and maintaining productive relationships with key clients, travel agents, wholesalers, event organisers, corporate partners and industry stakeholders.
- Excellent communication, presentation and negotiation skills, with the ability to confidently represent Daydream Island Resort in client meetings, trade events and industry forums.
- Proven capability in developing and delivering sales plans that achieve revenue, occupancy and market share targets.
- Strong commercial acumen, with the ability to analyse market trends, competitor activity, sales performance and customer requirements.
- Experience using customer relationship management systems and sales reporting tools to manage accounts, forecast business and monitor performance.
- Ability to work independently, prioritise competing deadlines and maintain a proactive, results-focused approach.
- Exceptional relationship-building skills and a genuine passion for delivering outstanding customer experiences.
- Willingness and ability to travel as required to attend client meetings, sales missions, trade shows, familiarisation visits and industry events.
- A tertiary qualification in Business, Sales, Marketing, Tourism, Hospitality or a related discipline is desirable.

📌 Business Development Manager (Whitsunday Islands)
🏢 Daydream Island Resort and
📍 Whitsunday Islands