Our client is seeking a Full time Case Manager for a position located in Esperance.

The Case

Manager supports participants to achieve sustainable employment, training, education, community participation and personal development outcomes through strengths-based, culturally responsive case management. The role focuses on participant engagement, identifying and addressing barriers to employment, developing tailored employment pathways, facilitating access to support services and opportunities, and empowering participants to achieve long-term employment and success.

The Case

Manager works collaboratively with participants, employers, community organisations and internal teams to improve participant outcomes and support MEEDAC's purpose of Connecting, Engaging and Enhancing communities.

MAIN DUTIES/RESPONSIBILITIES

- Manage a caseload of participants with diverse needs and backgrounds;
- Conduct participant assessments and develop tailored employment-focused Job Plans;
- Support participants through goal setting, coaching, mentoring and strengths-based case management;
- Assist participants with resume development, interview preparation, job applications, training opportunities and work readiness activities;
- Support participants in overcoming personal, social, cultural and workplace barriers through culturally competent and strengths-based engagement;
- Facilitate participant access to employment, training, education, work experience, Community Projects and Participation Options;
- Connect participants to appropriate MEEDAC services, community organisations and external support providers;
- Advocate on behalf of participants with employers, service providers, government agencies and internal MEEDAC teams;
- Support participants to access approved expenditure and support services in accordance with program guidelines;
- Service and maintain Centrelink, Department of Transport and other contracted participants where applicable;




- Deliver one-on-one support, workshops, information sessions and group activities focused on employment, wellbeing and personal development;
- Maintain regular participant contact and support progression toward agreed goals and outcomes;
- Build and maintain strong, collaborative relationships with employers, community organisations and internal MEEDAC teams;
- Represent MEEDAC at community events, stakeholder meetings and networking opportunities where required;
- Maintain accurate and up-to-date client records, program data and documentation of participant interactions in internal IT databases;
- Ensure service delivery adheres to contractual and policy requirements, including WHS and quality standards;
- Participate in outreach servicing, activity delivery and relief case management when required;
- Provide mentoring, guidance and support to team members to ensure consistent service quality and performance;
- Promote a collaborative, inclusive and client-focused team environment;
- Participate in MEEDAC staff meetings, training and professional development;
- Ensure the safety and wellbeing of yourself, other MEEDAC personnel and your clients and customers;
- Encourage and demonstrate a positive safety culture within the company by actively promoting MEEDAC's Work Health and Safety vision and objectives;
- Contribute to, comply with, implement and maintain MEEDAC's operational work procedures and processes to comply with company management system requirements;
- Contribute to,



review and improve MEEDAC's Quality Management System and Work Health and Safety Management System;
- Other specific role requirements may also be stated within MEEDAC's Management Systems Documentation, including procedures, policies and related documents;
- Travel as required for outreach service delivery or training;
- Undertake other reasonable duties as directed by management

REQUIREMENTS

· Valid Australian Driver’s Licence;

· Australian Citizenship;

· Appointment subject to a satisfactory Australian Police Clearance and other required checks;

· Compliance with MEEDAC and third-party requirements, including policies related to vaccination, drug and alcohol use, safety and conduct.

· Willingness to travel as required.

SKILLS AND EXPERIENCE

- Strong communication and interpersonal skills, with the ability to engage effectively with diverse participants and stakeholders;
- Sound understanding of Aboriginal and Torres Strait Islander communities and culturally secure practices;
- Proficiency in Microsoft Office and internal database systems;
- Excellent time management and organisational abilities, capable of meeting deadlines in a dynamic environment;
- Demonstrated professionalism, ethical practice and confidentiality;
- Strong problem-solving and decision-making skills;
- Ability to work independently and exercise sound judgement;
- Ability to work effectively within a team environment;
- Resilience, adaptability and commitment to participant-focused outcomes.
- Proven experience in employment services, case management, community services or a related field;
- Experience supporting participants with complex needs and barriers;
- Experience working with Aboriginal and Torres Strait Islander people and communities;
- Capability to support participants from remote, regional or disadvantaged backgrounds;
- Experience working within performance or outcomes-based environments to achieve measurable results.

📌 Case Manager (Esperance)
🏢 Maxim Business Solutions
📍 Esperance