About the role The Clinic Operations Manager runs the day-to-day operations of The Health Lodge, an AGPAL-accredited integrative medical centre in Byron Bay. You'll lead our reception team and practice nurses, keep practitioner and IV clinic diaries full, and own the systems, billing and training behind a smooth patient experience. This is a leadership and administration role, not a senior reception role.

It suits someone who has led a team in a health, wellness or service setting and loves building systems that people actually use.

Key responsibilities

- Run the clinic each day: opening and closing, patient flow and cover across reception and nursing
- Lead, roster and develop the reception team and practice nurses within an agreed wage budget
- Payroll reconciliation for rosters to staff and of Practitioner shifts to their scheduled days
- Own the booking systems and diaries, filling practitioner, nursing and IV clinic capacity through waitlists, recalls and rebooking
- Own the billing workflow so every eligible Medicare and private service is billed correctly, using Cubiko
- Be the operational contact for our facility services practitioners and partner services on site




- Write and embed the Training Manual and Reception Policies and Procedures
- Keep the clinic ready for AGPAL accreditation with our Medical Director and Clinical Director
- Report weekly to the CEO on utilisation, wages, billing and team matters

About you

- Experience leading a team in a medical, allied health, wellness, hospitality or similar service setting
- Experience rostering to a wage budget and applying an award
- Solid systems and administration skills, and the ability to learn new platforms quickly
- Medicare billing experience, or the ability to learn complex billing rules quickly (training provided)
- Experience writing procedures, training manuals and induction programs
- Warm, calm communication with patients, practitioners and partners
- Sound understanding of privacy obligations for health information
- Current First Aid and CPR (or obtained within the first month) and a satisfactory police check
- You already live within commuting distance of Byron Bay
- Highly regarded: Best Practice, Cubiko or MyMedicare experience, AGPAL accreditation experience, and a background in integrative or complementary health

📌 Clinic Operations Manager (Byron Bay)
🏢 The Health Lodge
📍 Byron Bay