This is a hands-on collections position involving regular outbound customer contact throughout the day. You will take ownership of the accounts receivable and collections process, managing outstanding balances and working towards collection targets.
Key responsibilities
- Contact customers daily regarding overdue invoices and outstanding payments
- Manage accounts receivable and follow up outstanding balances through phone calls, emails and SMS
- Process payments and send payment links to customers
- Maintain accurate customer account records using QuickBooks
- Use dedicated calling and CRM systems to manage collections activity
- Negotiate payment arrangements and resolve account queries professionally
- Track outstanding invoices, prioritise overdue accounts and follow up consistently
- Work towards weekly and monthly collection targets
- Provide regular updates to management on outstanding accounts and payment progress
About you
- Previous experience in debt collection, accounts receivable or a high-volume outbound calling environment
- Excellent communication skills and confidence speaking with customers over the phone
- A persistent, organised and results-driven attitude
- Ability to confidently handle objections and difficult conversations
- Strong attention to detail and excellent follow-up skills
- Experience with QuickBooks or similar accounting software is highly regarded
- Ability to work independently and take ownership of responsibilities
About us
Melbourne Builders Poles is an established and rapidly growing business servicing the construction industry across Victoria. We specialise in temporary power solutions, construction site security cameras and equipment hire.
Benefits
- Market-competitive salary based on experience
- Established customer database and collection systems
- Training and support to help you succeed
- Opportunity to grow within an expanding business
- Supportive team environment with direct access to management