Job Reference: req45

Employment type: Casual

Applications close: 2 November 2026

COMMUNITY BUS OFFICER (CASUAL)

- Support older residents to stay connected, independent and engaged through a valued community transport service
- Casual ad hoc opportunity
- [$43.66 per hour] + Casual Loading + Super

Are you seeking meaningful work for a small number of hours on an occasional basis? This casual, ad hoc opportunity may suit you if you have the flexibility to be available for shifts when operational needs arise. Our Community Wellbeing team plays an significant role in helping residents stay active, independent and connected. Through the Community Bus Service, we support older residents to access appointments, shopping, social activities, libraries, community programs and other essential services that enhance wellbeing and reduce social isolation.

We are seeking a community-minded and customer-focused Community Bus Officer to join our team. Whether you have experience in customer service, administration, community services, volunteer coordination or transport operations, this could be an opportunity to apply your skills in a rewarding casual role.

The Role

Reporting to the Ageing Well Coordinator, this role combines customer service, administration, volunteer coordination and operational support to support the successful delivery of the Community Bus Service.

As a key point of contact for clients and volunteers, you will manage telephone and email enquiries, ensuring community members receive accurate information, responsive support and a positive customer experience. A significant focus of the role is engaging with volunteers, building positive relationships and providing responsive, ongoing support in person, by phone and email.





In this role you will be:

- Liaising with clients and volunteers regarding service enquiries, bookings and transport requirements.
- Responding to telephone, email and face-to-face enquiries while providing high-quality customer service
- Maintaining accurate client records, and service information within Council systems.
- Preparing and maintaining volunteer rosters, transport run sheets and client schedules to support daily service delivery.
- Working collaboratively with team members, volunteers and stakeholders to achieve positive client outcomes.
- Processing volunteer reimbursement payments.
- Driving the Community Bus when required.
- Reporting and responding to incidents with timely escalation and follow-up.

What Are We Looking For? This is an excellent opportunity for a candidate who thrives in a customer-focused environment and is committed to supporting positive outcomes for older residents and the broader community.

To be successful in this role, you will demonstrate:

- Excellent communication and customer service skills, with the ability to confidently manage telephone, email and face-to-face enquiries while building positive relationships with clients, volunteers and community members.
- Strong administration and organisational skills, including experience managing records, bookings, schedules and/or rosters.




- Professionalism when supporting older residents, volunteers and clients, including the ability to remain calm and solution-focused when responding to enquiries and resolving issues.
- Experience working collaboratively with stakeholders to achieve positive service outcomes.
- Sound computer skills, including Microsoft Office and business systems, together with a positive attitude towards learning new technologies.

Experience working with older people, volunteers, community services, transport coordination or customer-facing service environments will be highly regarded. To fulfil the requirements of this position it is essential that you have:

- Availability and flexibility to work casual ad hoc shifts Monday to Friday between 8:00am and 4:30pm, with hours varying in accordance with operational requirements.
- A current C Class Driver's Licence.
- The legal right to work in Australia.

The successful candidate will be required to undertake a National Police Clearance and applicable medical assessment. The position description is available to view by clicking "apply".PD - Community Bus Officer casual.pdf

Confidential enquiries can be directed to Bridgette Ferguson, Aging Well Coordinator at [email protected] or [0419 141 521](tel:0419 141 521).

Applications close 2 November 2026, 5.00pm and must be submitted through SEEK only. Please include a cover letter outlining what you bring to this position.

The City of Marion encourages applications from Aboriginal and Torres Strait Islanders, people with disabilities, people who are LGBTQIA+, and people who are culturally and linguistically diverse.

📌 > Community Bus Officer- Casual (Sturt)
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