We are looking for an experienced Credit Control Manager to lead our team of credit controllers & collections officers. You will be responsible for driving collections performance and reducing overdue debt, leading a team in a multifaceted, agile workplace.
Key responsibilities
- Manage, mentor and develop a team of Credit Controllers
- Oversee debt collection, negotiate payment plans and manage write-offs with a focus on cash collection and conversion
- Serve as the escalation point for complex queries
- Track aged debt reports and portfolios
- Review and update the credit & collections workflows to guarantee peak cash flow efficiency
- Track and monitor the daily, weekly and quarterly targets ensuring the team are hitting their goals and performance targets
About you
- Minimum 3 years experience in a leadership role, with a background in hands-on Credit Control position
- Excellent communication and interpersonal skills with the ability and confidence to negotiate and handle challenging conversations
- Strong working knowledge of Australian credit law and partnering with external recovery parties
- Experience in a subscription model business highly advantageous
Benefits
- Competitive base salary package plus performance bonus
- Career growth and development
- A supportive, collaborative and high-performance culture
📌 Credit Control Manager (Sydney)
🏢 Important Business
📍 Sydney
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