The Role

Operating from our lively Stuart Park office, you will be part of a close-knit team, providing customer service and administrative support while coordinating client communication throughout the insurance building and restoration claims process. Through regular contact with clients and customers, you will respond to enquiries, provide clear updates and help claims progress. Working closely with colleagues, you will maintain accurate information across client portals and internal systems, share relevant updates and follow up outstanding actions to keep everyone informed.

This role would suit someone with customer service experience who enjoys a busy environment, takes a thoughtful approach to helping people and finds satisfaction in keeping things organised.

What You’ll Be Responsible For

- Respond to inbound calls and client enquiries with care and professionalism, providing clear information and timely updates.
- Monitor client portals, respond to communications and keep information current in line with client requirements.
- Coordinate communication between clients and internal teams, ensuring enquiries reach the right people.
- Complete weekly claim audits to identify outstanding actions and help claims progress.
- Escalate issues to the appropriate team members, keeping clients and colleagues informed.
- Maintain accurate records, correspondence and up-to-date claim notes across internal systems.
- Work closely with colleagues to resolve enquiries and create positive experiences for clients and customers.
- Provide practical administrative support as priorities arise and handle information with care and confidentiality.

The Company Positioned as one of Australia’s leading insurance builders, Johns Lyng Group delivers high-quality insurance building and restoration services nationwide. Our reputation is built on quality, reliability and exceptional customer outcomes, supported by a high-performance culture. This role sits within our Northern Territory team, where strong relationships,



local knowledge and responsive service are central to supporting customers and communities when they need us most.

What’s on Offer

- A competitive salary package aligned with your experience and qualifications
- The option to choose between a fully maintained company vehicle or vehicle allowance
- Access to structured systems, transparent processes, and strong operational support
- Access to a comprehensive Employee Assistance Program (EAP)
- Opportunities for career progression within a growing national organisation

- Access to exclusive employee benefits, including health, finance and superannuation offers and a range of retail discounts through our partner network

Could This Be You? We are looking for someone who brings warmth, energy and professionalism to every interaction. You will be organised, dependable and comfortable managing changing priorities while remaining approachable and ready to help. To be successful, you will bring:

- Previous experience in reception, front-of-house, customer service, office support or a similar role.
- A warm and confident communication style, with a professional approach when engaging with people at all levels.
- Strong organisation, accuracy and attention to detail, with the ability to manage several priorities at once.
- Confidence using Microsoft Office Suite and the ability to learn new systems and technology.
- Sound judgement and discretion when handling confidential information.

Have a question? Contact Ella Catlow from our Talent Acquisition team via email [email protected] Johns Lyng Group is an equal opportunity employer and takes pride in our inclusive and diverse work environment. As a culturally aware business, we strongly encourage applications from Aboriginal and/or Torres Strait Islander people and people of all backgrounds, ages, and abilities. We value the unique perspectives that a diverse team brings to our projects and community.

Please note: The successful candidate must have the right to work in Australia, be prepared to undergo a pre-employment medical examination and criminal background check where required.

📌 Customer Claims Specialist (Stuart Park)
🏢 Johns Lyng Group
📍 Stuart Park