- Customer-focused role in a busy dealership
- MAJOR MOTORS ISUZU | 'Isuzu Truck Dealer'**
Major Motors is seeking a friendly, organised, and customer-focused Customer Experience Specialist to join our Service Department in Forrestfield. Full training will be provided, making this a great opportunity for someone looking to grow into the automotive industry.
Key Responsibilities
- Calling customers for follow-ups, feedback, and monthly post-purchase check-ins
- Sending ISAs and monitoring survey completion
- Focus on Net Promoter Scores and achieve above average scores
- Updating and maintaining customer contact information
- Emailing customers for campaigns and service communications
- Supporting and Liaising with Service Advisors regarding customer feedback
- End-of-week reporting on outstanding complaints
- General Service Department ad hoc support, organisation, and administration tasks
- Assisting with workplace presentation, cleaning lists,
and seasonal decorating
About You:
- Customer service experience - preferred but not essential.
- Clear and friendly communication manner, with a confident phone manner and professional email skills
- Ability to form and maintain good relationships with an existing customer base
- Well organised with high attention to detail
- Able to work independently and as part of a team
- No automotive experience is required - full training is provided!
What's on Offer:
- Full time, Monday to Friday.
- Full training and ongoing support
- Supportive and friendly team environment
- Opportunity to grow within a well-established automotive dealership
- Immediate start available
If this sounds like you, we would love to hear from you! For more information, please apply here or contact Sarah Mattock, PH: 9365 6346.
All applications will be treated in the strictest of confidence.