Who are we?

At Southern Design Group, we provide a unique selection of architectural hardware to suit a variety of styles and budgets. We are a family-owned business and for over 40 years, our specialists have been providing design conscious consumers with quality products.

Southern Design Group is the parent company to three architectural hardware brands sold in Australia, New Zealand, the United States, and more recently to the rest of the world through ECommerce channels:

- Tradco (tradco.com.au)
- Iver (iver-life.com)
- Bankston (bankston.com)

We have over 90 employees across Australia, New Zealand and the US and foster an cutting-edge, results focused, and flexible work environment. Our company vision is to offer the best consumer experience in the architectural hardware industry. We have a long history of retaining dedicated and experienced staff who reflect our strong values.
- Respectful, I thrive in a diverse workplace, treat others with fairness and respect and expect the same in return.
- Passionate, I am self-motivated, solutions focused and believe passion and innovation should be recognized.
- Responsible, I consider the social and environmental impacts of business and strive to reduce those impacts.
- Adaptable, I embrace change, continuously seek improvement, and remain open to new ideas and opportunities for growth.

In January 2026, Southern Design Group became the first Australian architectural hardware company to achieve B Corp Certification™, joining a global community of businesses committed to using business as a force for good.

About the Role

This role combines customer experience with a commercial focus, giving you real ownership of the customer interactions you manage and the opportunity to contribute to sales growth.

As the first point of contact for inbound customer enquiries,



you will take responsibility for resolving matters across orders, pricing, product information and post-sales support.

Working alongside our Customer Experience team, you will build strong relationships with the customers you support and identify opportunities within everyday interactions to recommend relevant products, accessories and new ranges. Your insight into customer needs will help strengthen accounts and contribute to the broader success of the business.

You will also manage key operational processes, including order processing, warranty claims and returns, and play an active role in shaping the procedures and resources that support our customers and team.

Required Skills & Experience

Must have

- Demonstrated experience in a customer service role
- Sales experience within retail, wholesale or ecommerce
- Strong written and verbal communication skills
- Proven ability to build and maintain professional relationships
- Excellent organisational and time management skills
- The ability to work autonomously and as part of a team in a fast-paced environment
- Proficiency in Microsoft Office

Desirable:
- Experience with NetSuite (or a similar ERP) and Zendesk, or knowledge of architectural hardware and the wholesale distribution model, will be highly regarded.

We believe that a diverse workforce and inclusive culture are essential to driving innovation, creativity, and excellence. All SDG job postings reflect our ongoing dedication to building a workplace where individuals of all backgrounds, identities, and experiences are welcomed, respected, and empowered to thrive. We encourage applications from candidates of all races, ethnicities, genders, sexual orientations, abilities, and experiences. If this sounds like you then click Apply now with your Cover Letter and CV.

Alternatively, if you have any questions please contact [email protected]

📌 Customer Experience Consultant (Stepney)
🏢 Southern Design Group
📍 Stepney