My client is a growing payments business looking for a Customer Retention Manager to look after their key customers. The role is mostly retention and account management, with some cross selling into existing accounts.
What you’ll be doing
- Managing a portfolio of key customers as their main point of contact
- Running regular business reviews and checking in before problems turn into churn
- Owning relationships with at risk customers and putting retention plans in place
- Watching transaction and usage trends so you can step in early when something drops
- Finding ways to grow usage and cross sell across your accounts
- Handling day to day queries and issues, and working with Product,
Sales and Operations to get them resolved
What you’ll bring
- 2-3+ years in customer service, retention, account management or key account management
- A track record of juggling multiple accounts without dropping the detail
- Staying calm and skilled when a customer is unhappy
- Good listening, negotiation and presentation skills
- Strong written and verbal communication
- Comfort in a fast moving business where things change
This is a 2 stage interview process, interviews are being scheduled for next week.
📌 Customer Retention Manager (Sydney)
🏢 NT Partners
📍 Sydney
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