Q Report is Australia's leading specialist jewellery and luxury watch insurer, providing insurance coverage to customers against loss, damage and theft.

We are looking for a professional Customer Relations Consultant to join our Sydney CBD office-based sales team.

This role is ideally suited to candidates with experience in a contact centre, customer service, insurance, banking, financial services or other professional office environment. You will be assisting customers via phone, email and SMS while managing multiple systems and maintaining accurate records.

Full training will be provided on our products and processes.

About the Role

This is a full-time office-based role where you will work as part of a small and supportive team assisting customers from across Australia. You will be responsible for handling customer enquiries, preparing quotations, processing payments and maintaining accurate customer records. The role involves a high volume of customer interaction via phone, email and SMS.

There is no cold calling. Most enquiries come from customers who have already requested a quote or are seeking information about our products and services.

Key Responsibilities

- Manage inbound and outbound customer enquiries via phone, email and SMS.
- Assist customers with quotations, policy enquiries and payments.
- Provide product knowledge and deliver an exceptional customer experience.
- Maintain accurate records across CRM and business systems.
- Follow up customer enquiries in a timely and professional manner.
- Complete general administration duties.
- Adhere to quality, compliance and accuracy standards.




- Work towards individual and team targets and KPIs.

Key Requirements

- Previous experience in a call centre, contact centre, insurance, banking, financial services, customer service or office-based environment highly regarded.
- Excellent verbal and written communication skills.
- Strong computer literacy and confidence learning new systems.
- Experience using CRM systems and Microsoft Office.
- Ability to speak with customers while accurately entering information and navigating multiple systems simultaneously.
- Strong organisational skills and attention to detail.
- Ability to effectively prioritise and manage multiple tasks in a fast-paced environment.
- Professional and confident telephone manner.
- Positive attitude and strong team focus.
- Australian working rights required.

Bonus Points For

- Jewellery industry experience.
- Knowledge of diamonds, gemstones, precious metals, jewellery settings and valuations.
- Insurance industry experience.
- Previous inbound or outbound sales experience.
- Experience working in a KPI-driven setting.

What's in it for You?

- Monday to Friday, 9:00am to 5:00pm (no weekends).
- Competitive salary plus commission structure.
- Career development and internal promotion opportunities.
- Comprehensive training and ongoing support.
- Modern Sydney CBD offices with excellent public transport access.
- Employee rewards and recognition program.
- Company-funded team events throughout the year.

If you're looking for a professional office-based role where you can build a long-term career with a growing and successful insurance business, we'd love to hear from you.

📌 Customer Relations Consultant | Sales | Jewellery Insurance (Sydney)
🏢 Q Report Jewellery Insurance
📍 Sydney