Are you exceptionally organized, confident on the phone and the kind of person who gets things done?

Cortani Interiors is looking for an outstanding Customer Service & Admin Officer to become a key part of our customer service and operations team.

This isn't a role where you simply answer phones and process paperwork.

We need someone who can work quickly and accurately in a fast-paced environment, manage a busy workload, stay on top of multiple jobs and, most importantly, provide customers with the communication and service they deserve.

You'll speak with customers when everything is going perfectly, but you'll also be the person who can pick up the phone when there's been a delay, change or problem and confidently have that conversation.

- If something needs following up, you follow it up.
- If a customer needs an update, you call them.
- If there's a problem, you don't ignore it. You help move it forward.

What You'll Be Doing You'll be a central point of communication between our customers and operational team.

Your responsibilities will include

- Scheduling customer installations and appointments
- Managing a busy and constantly changing schedule
- Providing customers with proactive updates
- Confirming appointments, customer availability, site access and readiness
- Answering telephone and email enquiries professionally
- Handling reschedules, delays and last-minute changes
- Managing difficult customer conversations calmly and respectfully
- Following up outstanding matters without needing to be reminded
- Keeping job notes and customer information accurate and up to date
- Tracking open customer issues through to resolution




- Working closely with our Installation Manager and internal teams
- Identifying issues early and escalating them when required
- General administration and customer service support
- Helping ensure nothing falls through the cracks

Importantly Your focus will be customers, scheduling, communication, administration and follow-through.

The Person We're Looking For

Skills matter, but attitude, ownership and capability matter just as much to us.

You'll probably love this role if you are:

Exceptionally organized

You can manage multiple priorities without losing track of the details.

Fast and accurate

You can work at pace without your accuracy disappearing when things get busy.

Excellent on the phone

You communicate naturally, professionally and confidently with different types of customers.

Comfortable with difficult conversations An upset customer doesn't make you avoid the phone. You listen, communicate clearly, remain professional and focus on what can be done next.

Proactive

You don't wait for a customer to ring asking what's happening when you already know they should be updated.

Calm under pressure

Schedules change. Problems happen. You're able to reset priorities and keep moving.

A genuine problem solver

You'll fix what you reasonably can and escalate what you can't.





Strong with follow-through

If you say you'll call someone back, you call them back.

Customer focused

You understand that even when something has gone wrong, good communication can make an enormous difference to the customer's experience.

What Success Looks Like For us, great customer service isn't about telling every customer what they want to hear.

It's about being responsive, honest, organized and doing what we say we'll do.

You'll know you're succeeding when:

- Customers know what's happening with their job
- Customers aren't constantly chasing us for updates
- Calls and emails are handled professionally
- Appointments are scheduled accurately
- Changes are communicated quickly
- Open issues are actively followed up
- Customer records and job notes are accurate
- Problems are identified and escalated early
- Commitments aren't forgotten
- Our customers feel that someone genuinely has ownership of their enquiry

Why Join Cortani Interiors? We're building a customer service operation we're genuinely proud of, and this role will be right at the center of it.

You'll have the opportunity to make a real difference to how our customers experience Cortani Interiors and how smoothly our day-to-day operation runs.

We'd Particularly Like to Hear from You If You Have Experience In

- Customer service
- Service administration
- Scheduling or bookings
- Trade services
- Construction or building administration
- Manufacturing
- Warranty/service coordination
- High-volume customer contact

Industry experience would be helpful, but finding the right person is more key.

📌 Customer Service & Admin Officer (Narangba)
🏢 Fienza Factory
📍 Narangba