Customer Service / Internal Sales

APS Lighting & Safety Products | Wangara, Perth WA

Full-time | $55,000–$75,000 per year

Good with customers? Organised? Curious? Ready to build a career beyond retail or customer service?

You do not need mining industry experience or an established sales background. What matters most to us is your attitude, ability to learn, customer service skills and willingness to follow things through.

APS is looking for someone at the early stages of their career who wants to build a career in sales and develop their customer, product and technical knowledge along the way.

You will start by learning our products, customers, systems and sales processes. As your knowledge and confidence grow, you'll gain greater exposure to customer meetings, site visits and sales opportunities.

About APS

APS Lighting & Safety Products supplies heavy machine and industrial lighting, radar and machine safety solutions to customers across mining, construction, transport, ports and other demanding industries.

Customers rely on us for practical advice, reliable products, responsive service and being a trusted advisor.

Learn more about APS at www.aps-supply.com and through our LinkedIn profile.

What you'll be doing

- Respond to customer enquiries by phone and email
- Prepare and follow up quotations, pricing and sales opportunities
- Process sales orders and provide product, pricing and availability information
- Build customer relationships and deliver a positive customer experience
- Learn APS products and how they are applied in real operating environments
- Use NetSuite ERP/CRM to maintain customer, sales and opportunity information
- Keep follow-up tasks, customer notes and activities organized
- Help plan customer visits and regional sales trips Kalgoorlie / Pilbara
- Join customer meetings and site visits as your knowledge and confidence develop




- Support the wider APS team when required

Who we're looking for You may currently work in retail, customer service, hospitality, administration, internal sales, IT support, parts, automotive, trade supply or another customer facing role.

You'll be well suited if you:

- Enjoy talking to customers, asking questions and helping solve problems
- Are curious and keen to learn how products and systems work
- Are organized, reliable and good at following up
- Communicate confidently by phone, email and face to face
- Are comfortable using computers and keen to learn new systems, including quoting, CRM and spreadsheets
- Show initiative, attention to detail and a team first attitude
- Would enjoy meeting customers, visiting sites across WA and attending exhibitions as knowledge progresses
- Hold a current Australian driver's license
- Want to build a long term career in sales

Experience with an ERP or CRM system such as NetSuite is helpful but not essential. Experience in mining, electrical, automotive, construction or industrial products is also useful, but it is not a requirement. Attitude, aptitude, customer service and willingness to learn matter more.

Training and career development

We don't expect you to arrive with technical or industry knowledge. That's what the development part of this role is about.

You'll receive one on one mentoring, product and application training, NetSuite ERP/CRM training, quoting and pricing support, and progressive exposure to customer meetings and sites.





You'll work closely with APS's National Sales & Innovation Manager, with practical training and mentoring both in-house and in the field as your knowledge and confidence develop.

Over time, the role will develop from internal sales and customer support into a mix of internal and external sales, including customer meetings, site visits and greater responsibility for sales opportunities.

The aim is to give you the experience, product knowledge and customer exposure to develop into a confident Customer service and Solutions Specialist.

Why join APS?

- A genuine junior/development opportunity
- Direct one on one mentoring and support
- Practical product, systems and customer training
- Exposure to real industrial applications and customers
- Opportunities to attend customer meetings, site visits and exhibitions
- A supportive, close knit and team focused workplace
- A clear pathway towards greater customer, sales and territory responsibility

Looking for an opportunity to build your career? If you enjoy working with customers, learn quickly, stay organised and are ready to develop beyond a traditional retail, customer service or administration role, we'd like to hear from you.

Apply with your CV and briefly tell us:

Why does a career involving customers, products, technology and problem solving appeal to you?

Previous sales or industry experience isn't essential. If you're positive with customers, organised, curious and willing to learn, we'll help you develop the product knowledge and sales skills.

- Are you comfortable speaking with customers by phone, email and face to face?
- Are you willing to travel occasionally for customer and site visits as knowledge builds?
- Do you have an interest in learning technical products and applications?
- Do you hold a current Australian driver's licence?

📌 Customer Service / Internal Sales (Wangara)
🏢 APS Lighting and Safety Products
📍 Wangara