About AMLHUB

AMLHUB is a technology and services business supporting companies across Australia and New Zealand with their Anti-Money Laundering (AML) compliance requirements. We provide innovative technology and AML Outsourcing services, helping our customers manage their compliance obligations efficiently.

About the Role

We are looking for a friendly, confident and customer-focused Customer Service Representative to join our Customer Success team in our Brisbane office. This is a phone-based customer service role where you will be responsible for managing inbound calls, assisting customers with enquiries relating to our AML Outsourcing services, and providing support with the use of our technology platform and products.

You'll be the first point of contact for many of our customers, helping answer questions, resolve issues and ensure they receive a positive customer experience.

What You'll Be Doing

- Answering inbound customer calls and providing friendly, professional support.
- Responding to enquiries regarding our AML Outsourcing services, including file updates, outstanding requirements and next steps.
- Assisting customers with navigating and using the AMLHUB platform and products.
- Providing basic troubleshooting and guidance for general platform enquiries.
- Resolving customer enquiries where possible and escalating more complex issues when required.
- Managing customer concerns and complaints professionally.




- Maintaining accurate records of customer interactions and follow-ups.
- Delivering a consistently high standard of customer service.

What We're Looking For

- Previous experience in customer service, contact centres or phone-based support.
- Excellent communication skills and a confident telephone manner.
- A friendly, patient and solutions-focused approach.
- Solid problem-solving skills and attention to detail.
- Confidence handling a high volume of inbound calls.
- Good computer skills and the ability to learn new systems quickly.
- Ability to remain calm and professional when dealing with challenging enquiries.
- A positive attitude and willingness to work as part of a team.

Experience in financial services, technology or compliance is an advantage, but not essential. No previous AML experience is required – full training will be provided.

Why Join AMLHUB?

- Join a growing business operating across Australia and New Zealand.
- Work as part of a supportive and collaborative Customer Success team.
- Receive training on our products, services and systems.
- Gain experience in the growing AML compliance and technology industry.
- Be part of a business focused on innovation, growth and delivering great customer experiences.

Apply Now

If you enjoy helping people, solving problems and providing excellent customer service, we'd love to hear from you. Apply now to join the AMLHUB team in Brisbane!

📌 Customer Service Representative (Brisbane)
🏢 AMLHUB
📍 Brisbane