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/n Hi! We’re hipages, an ASX-listed tech company and Australia’s #1 digital platform connecting households with trusted home improvement businesses. We're on a mission to transform the home improvement industry to build better lives for everyone. /n With teams across Australia, New Zealand, the Philippines and Vietnam, we work as one team with a shared purpose.

We’re proud to be a certified Great Place to Work and WORK180’s #1 Employer for Women. At hipages, you’ll find real impact, career growth and a workplace where everyone belongs. /n /n Why join our Customer Success team? /n /n

- /n $65K base + $28K OTE uncapped commission /n
- /n Great role to kick start your career in sales with warm leads, onboarding & nurturing customers /n
- /n Amazing incentives, benefits and perks /n
- /n hi-Achiever Club recognises and rewards high performance with awesome incentives and prizes /n
- /n Birthday, anniversary and volunteer leave /n /n /n About the Role: /n Join our energetic Customer Success team in a fast-paced telesales environment, where you’ll be the key contact for our tradie customers, ranging from sole traders to growing small businesses. /n This is a high-volume, phone-based role where you’ll onboard new tradies and run nurture activities to engage and re-engage customers. Your goal is to help tradies get the most from their subscriptions and maximise ROI through our platform. You'll enjoy a structured, target-driven role with plenty of opportunities to refine your sales skills and hit targets. /n Here’s what your day-to-day looks like: /n Hitting Daily Activity Targets: /n /n
- /n Hit at least 2.75 hours of talk time through inbound and outbound calls. /n
- /n Create leads for account managers and conduct nurture calls to ensure subscription renewals happen.



/n /n Onboarding New Accounts: /n /n
- /n Fully onboard all new tradies that have just joined our platform, following a checklist to ensure they are set up for success. /n
- /n Manage inbound calls to answer any questions they may have regarding their campaigns. /n /n Nurturing Existing Accounts: /n /n
- /n Manage, track and measure the performance of tradies' campaigns. /n
- /n Educate tradies on best practices for ROI. /n
- /n Retain tradies by addressing inquiries, solving problems, and providing tailored solutions. /n /n Building Relationships: /n /n
- /n Engaging and nurturing tradies over the phone, learning about their businesses, understanding their pain points, and providing educated recommendations to suit their needs. /n
- /n Keep Salesforce updated with customer insights. /n /n Compliance and Quality Assurance: /n /n
- /n Follow scripts and regulations, ensuring high-quality customer interactions. /n /n /n About You: /n /n
- /n Ideally, you’ve worked in a high-volume phone based environment before. /n
- /n You’re resilient, driven, and love turning a “NO” into a “YES” with your sales and negotiation skills. /n
- /n You thrive in a fast-paced environment and enjoy winning when hitting targets. /n
- /n You have strong verbal and written communication skills. /n
- /n You’re comfortable with learning new systems and adapting to new processes.



/n /n /n Life at hipages: /n We’re more than just a workplace - we’re a place where you can be yourself, do great work and grow your career. Recognised as a Great Place to Work, our inclusive, supportive culture helps people thrive. /n You’ll use the best tools and tech, with real impact on our products and customers. We invest in your development and lead with coaching, not micromanagement – it’s why 85% of our team say their leader is outstanding. /n And there’s more: /n /n
- Diverse, collaborative teams that love solving problems

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- Agile squads, hackathons, off-sites and roadshows

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- Extra leave for birthdays, volunteering, and more

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- Healthy snacks, continental breakfast and fresh fruit

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- Sydney CBD office near Town Hall and Gadigal Stations

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- Tailored growth support, mentoring and stretch projects

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- A vibrant social scene - we work hard and have fun doing it

/n /n /n We prioritise Diversity: /n At hipages, innovation and collaboration thrive in diverse and inclusive teams. We don’t expect you to know everything - we care more about who you are as a person, a team member, and a leader. /n We’re proud to be endorsed by WORK180 for supporting women’s careers and we value diversity across culture, age, gender identity and sexual orientation. /n Research shows that men often apply when they meet just 60% of the criteria, while women and minority groups wait until they tick every box. If you think you’d be a great fit - even if you don’t meet every requirement- we’d love to hear from you. /n We’re also a Circle Back Initiative Employer, which means we commit to responding to every applicant. /n -DS1 /n /n /n /n

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📌 Customer Success Representative (Sydney)
🏢 hipages Group
📍 Sydney