We’re seeking an experienced Home Assessor to join a growing team within the insurance and claims industry.

This is an excellent opportunity for someone with a background in building, construction or property repairs who enjoys being hands-on, solving problems and managing claims through to completion while delivering exceptional customer service.

The Role

- Attend residential properties to assess building damage resulting from insured events.

- Prepare accurate damage reports and detailed Scopes of Work.

- Review builders’ scopes, validate repair costs and negotiate outcomes with repairers.

- Determine appropriate repair methods, balancing quality, compliance, cost and customer expectations.

- Manage claims end-to-end, coordinating assessments, repairs and finalisation.

- Maintain regular communication with customers, builders, suppliers and internal stakeholders.

- Monitor repair progress to ensure work is completed within agreed timeframes and quality standards.

- Conduct customer satisfaction and quality assurance checks.

- Ensure compliance with relevant industry standards, policies and procedures.

- Travel to customer sites as required, with potential interstate travel during major weather events.

About You

- Experience in building, construction, property repairs or insurance assessing.





- A strong understanding of building damage, repair methodologies and construction processes.

- Experience preparing or reviewing Scopes of Work and validating repair costs.

- Familiarity with building materials, labour rates and construction costs.

- Excellent communication, negotiation and stakeholder management skills.

- Robust organisational skills, with the ability to manage competing priorities and meet deadlines.

- A customer-focused approach with strong problem-solving and conflict resolution skills.

- Confidence using technology and adapting to virtual assessment tools.

- Trade experience is highly regarded, and insurance experience is advantageous but not essential.

The Benefits

- Ongoing training and development opportunities.

- A fully maintained vehicle and technology to support you in the role.

- Additional paid leave, including a paid ME day and volunteer day.

- Paid parental leave.

- Employee discounts and reward and recognition programs.

- Access to an employee benefits and discounts platform.

- Opportunities to be part of a collaborative, supportive team.

If you have a building or construction background and enjoy working with customers to deliver quality repair outcomes, we’d love to hear from you.

📌 Desktop Home Assessor (Sydney)
🏢 Troocoo
📍 Sydney