About the Venue

Crowne Plaza Surfers Paradise is a premium hotel ideally positioned between the iconic Surfers Paradise strip and the vibrant Broadbeach precinct. Renowned for its versatile conference and event spaces, the hotel is a destination of choice for large-scale conferences, corporate events, and weddings, offering the ideal blend of business and leisure in a standout coastal location.

About the Role

We are seeking a dynamic and experienced Conference & Events Operations Manager to oversee banquets and events operations at Crowne Plaza Surfers Paradise. This role is ideal for an events-focused hospitality professional who thrives in a fast-paced hotel workplace and brings strong leadership, operational excellence, and a passion for delivering outstanding guest experiences.

Reporting to the Hotel Operations Manager, you will lead a large and dedicated banquets team across conferences, events, and weddings, ensuring seamless execution while driving service standards, team performance, and financial outcomes. With the beach on your doorstep and a supportive leadership team around you, this role offers both career progression and lifestyle balance.

Key Responsibilities

- Provide senior leadership across banquets, conferences, and events operations
- Drive service standards, operational excellence, and guest satisfaction
- Oversee departmental financial performance including budgeting, forecasting, and cost control
- Lead workforce planning, rostering, and team performance to meet commercial targets
- Monitor guest feedback and implement continuous improvement initiatives




- Identify opportunities to maximise revenue and operational efficiencies
- Maintain strong communication with hotel leadership and key stakeholders

About You

- Proven leader with significant experience in hotel conferencing and events operations
- Strong commercial acumen with experience managing budgets and cost control
- Guest-focused with a track record of delivering premium service standards
- Confident, hands-on leader who inspires, mentors, and develops teams
- Highly organised with strong communication and stakeholder management skills
- Current RSA & RCG qualifications
- Solid knowledge of WHS legislation and compliance
- KPI-driven with the ability to lead performance outcomes

Benefits

- Opportunity to lead conferences and events at a premium, newly refurbished hotel
- Senior leadership role within one of Australia's largest hospitality groups
- Career progression opportunities across IHG and Oscars Group
- Reward and recognition programs
- Internal and external leadership development opportunities
- Supportive, collaborative, and high-performing team culture
- Onsite parking and Employee Assistance Program

About Us

Oscars Group is a leading privately owned hospitality group founded in 1986 by the Gravanis family.



With a portfolio of 46+ assets across NSW, Queensland, and Victoria, the group operates across accommodation, conference and events centres, pubs and gaming, retail liquor, chartered vessels, and commercial and residential developments.

Oscars Group, founded in 1986 and owned by the Gravanis family, started with a single pub in Sydney's Inner West. Over three decades, we've expanded into a leading privately-owned hospitality group with 46 assets and growing across NSW, Queensland, and Victoria. Our diverse portfolio includes hotels, pubs, bars, restaurants, accommodation, gaming, events, and chartered vessels.

Renowned for unique atmospheres, quality offerings, and exceptional service, Oscars Group is committed to excellence, innovation, and community engagement. Each venue upholds the highest standards, ensuring our reputation as a trusted and respected leader in the industry.

Oscars Group, founded in 1986 and owned by the Gravanis family, started with a single pub in Sydney's Inner West. Over three decades, we've expanded into a leading privately-owned hospitality group with 46 assets and growing across NSW, Queensland, and Victoria. Our diverse portfolio includes hotels, pubs, bars, restaurants, accommodation, gaming, events, and chartered vessels.

Renowned for unique atmospheres, quality offerings, and exceptional service, Oscars Group is committed to excellence, innovation, and community engagement. Each venue upholds the highest standards, ensuring our reputation as a trusted and respected leader in the industry.

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📌 Conference & Events Operations Manager (City of Gold Coast)
🏢 Oscars Group
📍 City of Gold Coast