Medical Secretary / Patient Services Officer

What sets us apart isn't just what we do, it's how we develop our people. We provide the training, support, opportunities and team environment needed to help you build a rewarding and successful career.

Build a career, not just find a job.

At CompleteENT, we believe great patient care starts with great people. That's why we invest heavily in our team, providing comprehensive training, genuine career development opportunities, and a supportive environment where people can thrive.

As one of Brisbane's leading ENT specialist practices, we're proud of the positive, collaborative culture we've built. Our team works closely together, supports one another, and shares a common goal of delivering an exceptional experience for every patient.

Whether you're an experienced Medical Secretary looking for your next opportunity or wanting to further develop your career in specialist healthcare, this role offers the chance to learn from industry experts and grow within a respected and expanding practice.

Why Choose CompleteENT?

We don't expect you to know everything from day one. Our structured onboarding and training program will equip you with the knowledge, skills and confidence needed to succeed in your role.

We're committed to developing our people. As you grow your skills and experience, you'll have opportunities to take on new responsibilities and advance your career within our organisation.

Our managers are approachable, invested in your success, and committed to providing ongoing coaching, guidance and support.

You’ll work alongside experienced,



friendly and highly knowledgeable colleagues who genuinely enjoy working together and helping each other succeed.

Make a Difference Every Day

As the first point of contact for our patients, you will play an important role in ensuring every patient feels welcomed, supported and cared for throughout their healthcare journey.

About the Role

Our Patient Services Officers (Medical Secretaries) are at the heart of our practice, acting as the key connection between patients, clinicians and the wider healthcare team.

The position is full time, with regular hours Monday to Friday only, and the role involves:

Answer incoming calls and respond to patient enquiries professionally and compassionately

Schedule appointments and manage clinician diaries

Maintain accurate patient records and information

Assist patients with information regarding appointments, procedures and fees

Process referrals, correspondence and medical documentation

Prepare quotes, invoices and process payments

Manage patient financial records and follow up outstanding accounts

Coordinate theatre bookings and liaise with hospitals and healthcare providers

Maintain accurate data entry and documentation

Support the smooth day-to-day operation of the clinic

Team & Clinic Support





Act as the central coordination point for patient care

Collaborate closely with medical, nursing and administrative teams

Uphold patient confidentiality and professionalism at all times

Contribute positively to our supportive team environment

About You

We're looking for someone who enjoys helping people, thrives in a team environment and takes pride in delivering exceptional service.

You will bring:

Previous Experience: At least two years' experience in a Medical Secretary, Patient Services or healthcare administration role

Excellent Communication Skills: Confidence communicating with patients, specialists and colleagues in a qualified and empathetic manner

Strong Organisation & Attention to Detail: The ability to manage competing priorities while maintaining accuracy

Patient-Focused Approach: A caring and compassionate attitude with a genuine desire to support patients

Technical Confidence: Proficiency in Microsoft Office and the ability to learn new systems quickly

Team Mentality: A collaborative and adaptable approach, with a willingness to support others and contribute to a positive workplace culture

What You'll Love About Working With Us

- Comprehensive training and onboarding program
- Genuine career development and progression opportunities
- Supportive and approachable management team
- Friendly, collaborative and positive workplace culture
- Opportunity to work alongside experienced healthcare professionals
- Meaningful work that directly impacts patient experiences and outcomes
- Work-life balance options and competitive remuneration

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📌 Medical Secretary / Patient Services Officer (Brisbane)
🏢 Complete ENT
📍 Brisbane