About Us

Located in Mount Gravatt, Club Southside is a vibrant, community-focused venue offering a range of facilities for our members and guests, including a Restaurant, Bar, Café, and Gaming Room. With a strong emphasis on giving back to the local community, we are committed to delivering an exceptional experience to everyone who walks through our doors.

About the Role

We have a rare and exciting opportunity for an experienced and proactive Duty Manager to join our growing team.

This, full-time position includes:

- Overseeing daily operations across gaming, food & beverage, and customer service areas

- Managing and supporting frontline staff to ensure smooth shift transitions and effective teamwork

- Handling cash operations with accuracy, including daily banking and reconciliation duties and adherence to financial procedures

- Delivering exceptional customer experiences for all members and guests

- Ensuring compliance with industry legislation, licensing requirements, and internal club policies

- Collaborating with the Senior Management team to implement operational improvements and maintain high standards

- Working a predictable rotating roster with a variety of shifts, including nights, mornings, weekends, and public holidays, while adhering to a 4-day work week

- Managing roster and timesheet management to ensure accurate staffing and payroll processing

- Upholding high standards of communication, leadership,



and organisation to drive operational efficiency

To be successful in this role, you will require:
- Minimum 2–3 years’ experience in a similar role, with exposure to Gaming, Keno, and Food and Beverage

- Current RMLV and Approved Manager’s Licence

- Strong understanding of relevant club industry legislation and standards

- Excellent cash handling skills and attention to detail

- Flexibility to work nights, overnights, weekends, and public holidays

- Strong problem-solving and decision-making skills
- The ability to lead and motivate a diverse team
- A genuine passion for hospitality and customer service

Benefits

We offer a range of benefits to our team members, including:

- Five weeks of annual leave

- Four-day working week on a rotating five-week roster

- Six consecutive days off once every five weeks

- Free meals, coffee, tea, and post-mix while on shift
- A positive and supportive management team

- Free onsite parking
- A dynamic, team-oriented environment that values hospitality and customer service
- A focus on work-life balance, with a compressed rotating roster

- Employee recognition and reward programs

- Training and development opportunities to support your growth opportunities and further enhance your skills

If this sounds like your next challenge, please apply now!

📌 Duty Manager (Upper Mount Gravatt)
🏢 Club Southside
📍 Upper Mount Gravatt