Experienced Medical Receptionist (Casual)

Pre-Emptive Healthcare | Melbourne, VIC

Job type: Casual

Salary: $37.00–$42.00 per hour, inclusive of casual loading, plus superannuation

Work location: In person

About Us

Pre-Emptive Healthcare is an established multidisciplinary private practice providing clinical psychology, psychiatry, psychological assessments and allied health services.

We are looking for an experienced, reliable and proactive Medical Receptionist to join our friendly and professional team on a casual basis.

This position would suit someone who enjoys working in a healthcare environment, takes pride in providing excellent patient service and is confident managing reception and administrative responsibilities independently.

We value initiative, professionalism, attention to detail and the ability to contribute to the smooth running of a busy clinical practice.

About the Role

As a Medical Receptionist, you will play an important role in supporting our clinicians and ensuring patients receive a welcoming, professional and efficient experience.

Your responsibilities will include

- Managing incoming telephone calls, emails and patient enquiries in a warm and professional manner.
- Scheduling, confirming and coordinating appointments across multiple clinicians.
- Proactively managing cancellations, rescheduling and appointment availability to support efficient clinic operations.
- Processing patient payments, Medicare claims and invoicing.
- Managing patient registrations, referrals, consent forms and clinical correspondence.
- Maintaining accurate patient records and ensuring privacy and confidentiality.
- Providing administrative support to psychologists, psychiatrists and allied health clinicians.
- Following up new patient enquiries, referrals and outstanding appointment requests.
- Liaising with patients, referring practitioners and other healthcare providers as required.
- Assisting with general reception duties and maintaining effective administrative processes.
- Identifying and resolving day-to-day administrative matters, using initiative to ensure tasks are completed efficiently.

About You Previous experience in medical or allied health reception is essential.

We are seeking someone who is organised, personable,



dependable and confident managing competing priorities while maintaining a high standard of patient care.

The successful applicant will demonstrate:

- A minimum of two years' experience working in medical, psychology, psychiatry or allied health reception.
- Experience with Medicare billing, patient payments and medical appointment scheduling.
- Excellent communication and interpersonal skills, with a warm, professional and compassionate approach to patients.
- Strong organisational skills, attention to detail and effective time management.
- Confidence using medical practice management software and general computer applications.
- The ability to work independently, demonstrate initiative and take ownership of administrative responsibilities.
- A proactive approach to managing patient enquiries, appointment availability and daily tasks.
- Sound judgement, discretion and an understanding of patient confidentiality.
- Reliability, flexibility and a positive, team-oriented attitude.
- The ability to remain calm, efficient and qualified when managing competing demands.
- A willingness to contribute to continuous improvements in administrative processes and patient service.

Experience with Zanda (formerly Power Diary) will be highly regarded, although experience using other medical practice management systems is also welcome. Previous experience in a psychology, psychiatry or specialist medical practice will be particularly advantageous.

What We Offer

- Competitive casual remuneration of $37.00–$42.00 per hour, inclusive of casual loading, plus superannuation.
- A welcoming, professional and supportive multidisciplinary team.
- An established private practice with experienced healthcare professionals.
- A varied role with opportunities to take responsibility and contribute to the efficient operation of the clinic.
- A positive working environment where initiative, reliability and attention to detail are genuinely valued.
- Flexible casual employment,



with potential for additional shifts depending on operational requirements and availability.

Remuneration and Employment Conditions Employment conditions are in accordance with the Health Professionals and Support Services Award 2020 (MA000027).

Remuneration will be determined by the successful applicant's experience, responsibilities and applicable award classification, with all relevant award entitlements applying.

How to Apply

If you are an experienced medical receptionist who takes pride in providing excellent patient service, enjoys working as part of a healthcare team and has the initiative to contribute to a well-organised practice, we would love to hear from you.

Please submit your resume and a brief cover letter outlining:

- Your relevant medical or allied health reception experience.
- The practice management systems you have used.
- Your experience with Medicare billing and appointment management.
- Your availability for casual shifts.

Please note: Previous medical or allied health reception experience is an essential requirement for this position. Applicants without relevant healthcare reception experience will not be considered. We look forward to hearing from you.

Job Type: Casual

Pay: $37.00 – $42.00 per hour

Application Question(s)

- Which medical practice management systems have you used? Please list the systems you have used, such as Zanda (Power Diary), Cliniko, Best Practice, MedicalDirector or Halaxy.
- Are you confident managing a busy medical reception independently, including appointments, cancellations, telephone enquiries and administrative follow-up? Yes, I have extensive experience ;

Yes, I have some experience ; I would require additional training ;

No .

- Have you previously worked in a psychology, psychiatry or specialist medical practice? Yes, psychology or psychiatry ;

Yes, another specialist medical practice ; Yes, general medical or allied health ;

No healthcare reception experience .

- Do you have experience processing Medicare claims, patient payments and medical billing?

Yes, independently; Yes, with supervision;

Limited experience;

No experience.

Experience

- working in medical or allied health reception: 2 years (Required)

Work Location: In person

📌 Experienced Medical Receptionist (Casual) (Balwyn North)
🏢 Pre-Emptive Healthcare
📍 Balwyn North