IT Support Engineer – Contractor (Australia-Wide) Location: Australia-Wide – All States and Territories

Engagement: Independent Contractor / As-Needed

Work Arrangement: Onsite and Remote Support

Join a trusted name in IT, backed by a global group

Established in 2005 and incorporated in 2007, Midnight IT has spent more than 20 years as the IT support partner businesses rely on when downtime isn't an option. From our Toorak, VIC headquarters, our team delivers helpdesk, remote and onsite support across Mac and PC environments, covering hardware, software, security, backups and user training.

Midnight IT is a proud division of Code Black Group, a technology group serving clients across Australia and internationally, with specialist businesses in:

- Midnight IT: 24/7 IT Support
- Strike Force: Cyber Security
- 3 Eyes Australia: Surveillance & Security Technology
- Wize: Internet Connectivity
- Rendr: Web & Digital
- AI Dome: AI Adoption & Control

When you work with Midnight IT, you're not just picking up tickets. You're representing a group trusted by local and global clients alike, with the backing, reputation and scale that comes with it.

The Opportunity We're growing our national network of IT Support Engineers and want skilled, independent contractors in every state and territory.

This is flexible work on your terms. Jobs are allocated by our Support Manager based on client needs, ticket priority, location and your availability, so you choose the work that fits your schedule, with no fixed full-time commitment.

You'll deliver first- and second-level support to a diverse mix of business clients,



solving real problems across Mac and Windows environments, and doing it with the support of an experienced team behind you.

What You'll Do • Action and resolve support tickets assigned by the Support Manager

- Provide Level 1 and Level 2 support across Mac and Windows environments
- Troubleshoot hardware, software, network and connectivity issues
- Attend client sites within your nominated service area
- Perform system maintenance, software installations, updates and basic administration
- Assist with user management, backups, security and device configuration
- Keep accurate ticket notes, documentation and job updates
- Communicate progress, escalations and resolutions to the Support Manager
- Deliver the professional, customer-first service our clients know us for

What You Bring • Proven experience in IT technical support, helpdesk or desktop support

- Strong troubleshooting skills across Windows, macOS, hardware, software and networking
- Experience with Microsoft 365, user administration and common business applications
- The ability to work independently and manage your own tickets efficiently
- Clear communication and a genuine customer-focused approach




- Relevant IT certifications or qualifications (highly regarded)
- Ability to provide onsite support within your nominated state, territory or service area
- Availability for occasional after-hours support

Why Work With Us • Flexibility: accept work that suits your availability and location

- Reputation: work under a brand trusted by businesses for more than 20 years
- Variety: support a diverse range of clients, environments and challenges
- Group backing: be part of Code Black Group, a technology group with a global client base and capabilities across cyber security, connectivity, surveillance, digital and AI
- National reach: opportunities across every Australian state and territory
- Team support: a coordinated Support Manager and experienced team behind every job

Contractor Arrangement • This is an independent contractor chance, not a permanent or employee position

- A valid Australian Business Number (ABN) is required, operating as an independent business
- Work is offered as needed, with no guaranteed minimum hours
- You'll confirm your availability before accepting each assignment
- Both onsite and remote assignments may be required
- Contractors invoice for completed work, paid in line with agreed payment terms
- Rates and payment arrangements are discussed before engagement

Ready to Join? If you're an experienced IT professional who takes pride in great service and wants flexible work with a respected name behind you, we'd love to hear from you.

Apply now and become part of the Midnight IT and Code Black Group network.

📌 Information Technology Support Engineer (Melbourne)
🏢 Midnight IT
📍 Melbourne