L2 Service Desk Engineer - Melbourne (Remote)

Our client is a award-winning Australian MSP with 15 years of experience and a growing Melbourne client base, they’re expanding their local team and need an experienced L2 Engineer to support SMB clients.

Package: $75,000 - $85,000 + super

Work setup: Flexible remote working, with a mix of WFH and onsite client support The role

- Provide L1 and L2 remote and onsite support to managed service clients
- Resolve technical issues across client IT environments, including problem management to address root cause
- Meet assigned SLAs in a fast-paced, team-oriented team
- Support a growing network of Melbourne-based SMB clients

Essential experience

- 3+ years in a help desk role
- Previous technical experience at an MSP
- Advanced end user support and Active Directory (on-prem and Azure)
- Windows Server, Azure and Exchange
- Desktop, firewall and some LAN/WAN exposure
- Strong analytical, problem-solving and time management skills
- Strong communication and interpersonal skills

Technologies

- Windows desktops and MS Office Suite
- Microsoft 365 and Active Directory
- Windows Server
- Firewalls, switches, LAN/WAN
- Printing

📌 IT Service Desk EngineerMSP) (Melbourne)
🏢 Kaliba
📍 Melbourne