A large NSW organisation is seeking an experienced IT Service Operations Lead to own the governance and continuous improvement of key ITSM practices across Technology Operations. You will lead a team of four Service Management professionals and keep technology services secure, resilient and ready to support the business.

What you will do

- Lead service transition, including readiness reviews, service acceptance criteria, support models, knowledge, training and Early Life Support.

- Own Change Management and chair the CAB: assess risk and business readiness, manage scheduling conflicts and run post-implementation reviews.

- Build forward release schedules and coordinate release planning, deployment approvals, dependencies and escalations across delivery streams.

- Govern development, test, staging, pre-production and production environments.

- Support IT service continuity and disaster recovery testing, and operational resilience.

- Drive continual improvement through metrics, dashboards,



automation and ITIL-aligned ways of working.

- Coach and develop a team of four, and support CMDB governance and data quality where required.

What you will bring

- 5+ years in IT Service Management, Technology Operations or Service Governance.

- Experience leading technical or service management teams.

- Hands-on Change, Release, Service Transition and/or Environment Management in a complex enterprise.

- Proven CAB facilitation and vendor and stakeholder management.

- ServiceNow or an equivalent ITSM platform.

- Strong ITIL practice and a relevant degree in management, IT or a related field.

Highly regarded

- Utilities, critical infrastructure, energy or other highly regulated environments.

- ServiceNow CMDB, CSDM or service mapping.

- IT service continuity and DR testing.

- ITIL Foundation or higher.

📌 IT Service Operations Lead (Sydney)
🏢 Libran IT
📍 Sydney