We are seeking a reliable, organised and detail-oriented Medical Administration Officer / Receptionist to join our team at our busy medical centre.
This role is primarily focused on back-office administration, patient record management, data entry, telephone enquiries and the coordination of patient recalls and reminders. The successful applicant will play an important role in supporting the day-to-day operations of the practice, ensuring administrative tasks are completed accurately, efficiently and in a timely manner.
This position would suit someone who enjoys working behind the scenes, has excellent attention to detail and can manage competing priorities in a healthcare setting.
Key Responsibilities
Medical Administration / Reception duties
- Perform accurate data entry and maintain up-to-date patient records.
- Manage patient files, documentation and electronic medical records.
- Process incoming correspondence, reports and referrals.
- Scan, upload and file clinical and administrative documents.
- Assist with general administrative tasks to support the smooth operation of the practice.
- Maintain patient confidentiality and comply with privacy requirements.
- Manage patient recall and reminder lists in accordance with practice procedures.
- Contact patients regarding outstanding recalls, follow-up appointments and recommended reviews.
- Record all contact attempts and outcomes accurately in the practice management system.
Practice Support
- Assist doctors and practice management with administrative tasks as required.
- Maintain accurate records and ensure administrative workflows are completed.
- Identify outstanding tasks and proactively follow up to ensure they are resolved.
- Support the team with day-to-day operational requirements.
- Contribute to a positive, professional and patient-focused workplace.
Essential Skills and Attributes The successful applicant will demonstrate:
- Previous experience in administration, reception or a similar role.
- Strong organisational and time-management skills.
- Excellent attention to detail and data-entry accuracy.
- Professional telephone manner and communication skills.
- Ability to work independently and manage daily workloads.
- Confidence using computers and electronic systems.
- Strong written communication and record-keeping skills.
- A high level of discretion when handling confidential information.
- A proactive approach to following up outstanding tasks.
Desirable Criteria
- Previous experience in a medical centre or general practice will be highly regarded
- Familiarity with medical practice management software (Best Practice)
- Knowledge of patient recalls, reminders and clinical administration workflows.
- Understanding of Medicare and general practice procedures.
Working Hours
This is a part-time position working Tuesday to Thursday, 8:00 am to 4:00 pm, providing consistent administrative support to the medical practice throughout the week.
What We Offer
- Consistent part-time hours, additional hours can be provided for sick leave, annual leave etc
- A supportive and professional team workplace.
- An opportunity to contribute to the efficient running of a medical practice.
- A varied administrative role with opportunities to develop healthcare administration skills.
How to Apply
Interested applicants are invited to submit their resume and a brief cover letter outlining their relevant experience and suitability for the position.
Pay: From $33.00 per hour
Work Location: In person
📌 Medical Receptionist/Administration (Muswellbrook)
🏢 muswellbrook doctors
📍 Muswellbrook
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