About the role

Northside Audiology is seeking a Medical Reception and Administration Officer to join our team in Chatswood, NSW. This is a part-time position offering either two or three days per week, that plays a crucial role in creating a welcoming and skilled first impression for all our clients.

As the frontline representative of our practice, you will be responsible for managing client interactions, administrative tasks, and ensuring a seamless experience from the moment clients arrive.

This role is essential to our operations, as you will be instrumental in maintaining our reputation for excellent customer service whilst supporting the smooth functioning of our audiology practice.

Key responsibilities

- Greet clients warmly upon arrival and manage the reception area to create a welcoming environment
- Answer and direct incoming telephone calls professionally and courteously
- Schedule and confirm client appointments using practice management software
- Collect and verify client information
- Process payments and maintain accurate records
- Maintain client confidentiality and comply with privacy legislation requirements
- Perform general administrative duties
- Coordinate with audiologists and support staff to ensure efficient client flow throughout the practice
- Maintain a clean, organised and well-stocked reception area
- Handle client enquiries with professionalism and resolve issues appropriately

What we're looking for

- Ability to engage with our patients in a warm, professional and welcoming way
- Previous reception or customer service experience in a healthcare or professional setting is highly desirable
- Excellent communication skills with the ability to interact professionally with clients and staff members
- Strong organisational and time management abilities to manage multiple tasks and appointments
- Proficiency with computer systems and reception management software
- Attention to detail and accuracy when handling client information and administrative records




- A calm and empathetic approach when dealing with clients, particularly those with hearing-related concerns
- Professional telephone manner and ability to represent the practice positively
- Reliability and punctuality, with the flexibility to accommodate part-time hours as scheduled
- Understanding of privacy and confidentiality requirements in healthcare environments
- Willingness to learn about audiology and our services to provide informed support to clients

What we offer Northside Audiology is committed to creating a supportive and positive workplace where our team members feel valued. We offer:

- Above average income
- A part-time working arrangement that provides flexibility and work-life balance
- A friendly and collaborative team environment with experienced audiology professionals
- Ongoing training and development opportunities to enhance your knowledge of audiology and client care
- A role where you can make a meaningful difference in the lives of clients managing hearing health
- Professional workplace policies and procedures that prioritise employee wellbeing

About us Northside Audiology is a diagnostic audiology practice located in Chatswood, serving the local community with comprehensive hearing healthcare solutions. We are committed to providing exceptional audiological services and creating positive client experiences. Our practice is built on the principles of professional excellence, client-centred care, and a genuine commitment to improving the quality of life for those with hearing concerns.

We pride ourselves on our knowledgeable team, state-of-the-art facilities, and our dedication to building long-term relationships with our clients. Join us and be part of a practice that truly values both client and employee satisfaction.

Apply now

If you are interested in this exciting opportunity to join Northside Audiology we encourage you to submit your application including your CV and a cover letter outlining your relevant experience and why you would be a outstanding fit for our team.

📌 Medical Reception and Administration Officer (Chatswood)
🏢 Northside Audiology
📍 Chatswood