As one of the first points of contact for patients, you will play an essential role in creating a welcoming, professional, and caring experience from the moment they contact or visit the practice. This is a full-time position (38 hours per week) working Monday to Friday. Operating hours are 6:30am to 6:00pm, with rostered shifts within these hours. There is occasional overtime when required.
Key responsibilities
- Welcoming patients and visitors with warmth and professionalism
- Providing exceptional customer service
- Booking, confirming and managing patient appointments and procedures
- Preparing patient admission and discharge documentation
- Managing patient records and medical data entry
- Processing Medicare, Private Health Fund and patient payments
- Liaising with specialists, GPs, hospitals, insurers, government agencies and health funds
- Managing email correspondence, filing and general administrative duties
- Ensuring strict patient confidentiality and maintaining accurate records
- Answering a high volume of telephone enquiries and scheduling appointments
- Maintain a clean and organized reception
- Follow practice policies and procedures, contributing to continuous improvement
About you
- Minimum of 1 year experience as a Medical Receptionist within a medical practice or specialist clinic
- Excellent customer service and communication skills
- A professional,
friendly and compassionate approach to patient care
- Strong written and verbal English communication skills
- Knowledge of medical terminology, Medicare and Private Health Funds
- Experience using medical practice software
- Accurate typing and data entry skills with excellent attention to detail
- The ability to multitask and manage competing priorities in a busy environment
- Strong organisational and time management skills
- A proactive and positive attitude and the ability to work both independently and within a team
About us The Centre for Digestive Diseases (CDD) is a private day procedure hospital and specialist medical practice located in Five Dock. We are internationally recognised for our innovative research, advanced technology and pioneering treatments in the diagnosis and management of gastrointestinal conditions. Our reputation has been built on clinical excellence, exceptional patient care and a collaborative team culture.
Benefits
- Secure full-time Monday to Friday employment
- A supportive and collaborative team environment
- The opportunity to work with leading specialists in gastroenterology
- Modern facilities and advanced medical technology
- Ongoing learning and professional development
- A rewarding role where exceptional patient care is at the heart of everything we do
- Easy access to public transport buses
📌 Medical Receptionist (Five Dock)
🏢 Centre for Digestive Diseases
📍 Five Dock
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