Receptionist – Lilydale Medical Clinic NO OVERSEAS APPLICANTS

Lilydale Medical Clinic is seeking a friendly, professional, and well‑organised Part‑Time Receptionist to join our supportive team. This role involves a combination of day and evening shifts, as well as rotating weekends ,with a total of 4 days a week, offering variety and flexibility

About the Role

You will be the first point of contact for our patients and play a key role in ensuring the smooth running of the clinic. Responsibilities include:

- Welcoming patients and visitors in a warm and productive manner

- Providing exceptional customer service at all times

- Scheduling and managing patient appointments

- Collecting, updating, and entering patient details accurately

- Answering phone calls and responding to enquiries

- Processing patient billing and payments

- Performing general administrative duties

- Assisting practitioners as required

This role requires the ability to work independently at times, use initiative, and manage competing priorities in a busy environment.

About You

Our ideal candidate will have:

- Experience using Best Practice software (preferred but not essential)

- Excellent communication skills with a friendly, approachable manner

- Professional presentation and demeanour





- Strong ability to work autonomously and as part of a team

- Confidence working under pressure and managing multiple tasks Robust communication and customer service skills
- The ability to multi-task, prioritise, and stay organised in a busy environment

- Confidence working both independently and as part of a team

- Fluency in English, with excellent written and verbal communication
- A positive attitude, attention to detail, and a strong work ethic
- A commitment to following procedures and meeting clinic standards

If you are enthusiastic, reliable, and committed to providing high‑quality patient service, we would love to hear from you.

Employer questions

Your application will include the following questions:

- Which of the following medical practice management software do you have experience with?

- Do you have customer service experience?

- Essential customer service experience is required for this position.

- How many years' experience do you have as a receptionist?

- A minimum of 1-2 years receptionist experience is required for this role.

- Which of the following First Aid accreditations do you currently hold?

- First Aid qualifications must be obtained within the probationary period.

📌 Medical Receptionist (Lilydale)
🏢 Lilydale Medical Clinic
📍 Lilydale