Mental Health Support Worker

Supernova Care Solutions | Ipswich, QLD | Casual Position

About the role

Supernova Care Solutions is seeking an experienced Mental Health Support Worker to provide 1:1 support to a participant in the Ipswich area.

Every person is unique and that’s why finding the right support matters. This participant has expressed a preference for a female-identifying support worker, as feeling comfortable and building trust with the person supporting them is an important part of making this arrangement work well.

As a small, boutique support provider, we take a personal approach to matching support workers with participants. We understand that good support is about more than qualifications and completing tasks. It also comes down to personality, communication, reliability and whether two people can establish a comfortable, respectful working relationship.

Previous hands-on experience supporting people with mental health challenges is essential for this position. We are looking for someone who understands the realities of mental health support, can recognise when a person may be struggling, and knows how to respond calmly, appropriately and without judgement.

The successful applicant will need to be comfortable working , building rapport at the participant's pace and providing consistent support through both easier days and more challenging periods.

What the role involves

- Providing one-to-one practical and emotional support tailored to the participant's individual needs and preferences.
- Building trust and developing a positive working relationship through consistency, respect and open communication.
- Supporting the participant with daily routines, activities and everyday tasks within the home as required.
- Assisting with community access, appointments and activities that are key to the participant.
- Assistance with meal prep weekly along with grocery shopping.



Role-modelling healthy habits and informed decision making.
- Helping the participant build confidence, maintain routines and develop practical strategies for managing everyday challenges.
- Maintaining accurate shift notes and communicating relevant information to the team.
- Working professionally with others involved in the participant's support while respecting their privacy and personal choices.
- Maintaining appropriate boundaries while remaining approachable, patient and genuine.

What we're looking for Relevant mental health experience is essential. We are seeking someone with practical experience supporting people experiencing mental health challenges, ideally through mental health services, psychosocial support, disability support or a related community setting.

You will bring

- A sound understanding of mental health and the challenges that can affect a person's everyday life.
- Experience responding to emotional distress and changes in mental health with patience and a calm approach.
- The ability to build rapport naturally and adapt your approach to suit the individual.
- A calm, reliable and consistent approach to work.
- Strong communication skills and the ability to listen without judgement.
- An understanding of professional boundaries and the importance of maintaining them.
- The confidence to work independently while communicating openly with the wider team.

A qualification in Mental Health, Community Services or Disability Support is highly regarded. A current First Aid Certificate, CPR Certificate,



recent police check, Yellow Card and Blue Card are required/must be obtained as prior to commencing. Open driver's licence and comprehensive car insurance essential. Flexibility to work a range of shifts, predominately evenings.

Why work with us?

Supernova Care Solutions is a small, boutique provider, and we value the personal side of support work. We take the time to understand our participants, get to know our workers and build support arrangements that have the best chance of working well for everyone involved.

You'll be part of a close-knit team where communication matters, your contribution is valued and you can access support when you need it.

We offer

- Competitive casual hourly rates based on experience/qualifications.
- Flexible rostering where possible.
- Ongoing training and professional development.
- A supportive team with direct communication and a personal approach.
- Opportunities to grow with the business as it develops.

How to apply If you have relevant mental health experience and believe your skills and approach would suit this individual support role, we would love to hear from you.

Please submit your resume and a brief cover letter outlining your experience supporting people with mental health challenges, your approach to building trust, and what you believe makes a positive support worker-participant relationship.

We are interested in your practical experience, your judgement and the way you work with people. For this position, the ability to provide capable, consistent support and develop a comfortable working relationship with the participant is particularly important. We cant wait to hear from you!

Pay: From $36.81 per hour

Expected hours: 5.0 – 20.0 per week

Language

- English (Required)

Location:
- Ipswich QLD (Required)

Work Location: In person

📌 Mental Health Support Worker (Ipswich)
🏢 Supernova Care Solutions
📍 Ipswich