Position Summary

We are seeking an expert in Pick & Carry Crane repairs, service and operations to join our team.

This role provides phone and face to face technical support for our customers and the internal business.

A unique opportunity for trade qualified Franna Crane enthusiasts to work with a Global Leader.

Responsibilities

- Assist with enquiries and provide technical support and service to customers.
- Ensuring technical support questions are answered in a timely manner.
- Ensuring operator familiarisation is completed thoroughly and consistently to minimise current machine technical problems.
- Provide internal technical support and feedback /recommendations to the development and upgrade of the Franna models.
- Ability to carry out offsite repairs as well as provide after-hours service to customers through participating in the after-hours product support roster.
- Technical training of internal staff and customers.
- Any other duties as directed.





Required Qualifications

- Hands-on experience with a range of Franna Crane products and deep product knowledge.
- Trade qualified (Mobile Plant/Diesel Fitter).
- Demonstrated knowledge of electrical, hydraulic, pneumatic and mechanical systems and schematics.
- Reviewing technical problems in detail with the ability to fault find.
- Experience with crane operation and rigging.
- Customer focused with ability to build and maintain strong relationships.
- Ability to work in both the office and field environments and be deadline focused.
- Permanent working rights within Australia.

Please include a cover letter with up-to-date resume when submitting your application. Pay: From $50.00 per hour

Expected hours: No less than 38.0 per week

Work Location: In person

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