Landcom is the NSW Government's land and property development organisation. As a State-Owned Corporation, we work with government, private and not-for-profit partners to deliver housing that's more affordable, diverse and sustainable — creating real benefits for communities across NSW.
About the role
We're seeking a Contemporary Desktop Support Officer to provide day-to-day technical support for end-user compute technologies across Landcom, while also playing a lead role in helping staff get more value from AI, Microsoft 365 and other business systems — including working directly with individuals to find use cases that lift their productivity.
Key responsibilities
- Provide end-user compute support — troubleshooting applications, mobile devices, printing and meeting room technology, escalating complex issues as needed
- Manage the service desk queue, logging and prioritising requests
- Manage onboarding, offboarding and staff movements, ensuring equipment and accounts are set up accurately
- Meet with staff one-on-one to identify how they can use AI, Microsoft and other systems to increase productivity
- Recommend practical tools and solutions — AI and otherwise — for teams and individuals
- Run IT inductions and productivity training sessions, both one-on-one and in groups
- Develop and deliver training on end-user technologies, including AI tools, Microsoft 365 and other business systems, to upskill staff across Landcom
- Keep the IT intranet and help guides up to date with current, relevant content
- Support continuous improvement of IT services
About you
- Tertiary qualifications in IT or equivalent experience, with relevant Microsoft certifications
- Demonstrated experience with Microsoft M365 (Windows, Teams, SharePoint Online, OneDrive)
- Demonstrated experience in running IT inductions and productivity training sessions, both one-on-one and in groups
- Solid grounding in ITIL helpdesk principles and customer-oriented support
- Interest and confidence in AI and other business systems, with the ability to coach individuals 1:1 and run group training
- Strong communication skills and the ability to manage competing priorities under pressure
📌 Modern Desktop Support Officer (Parramatta)
🏢 Landcom
📍 Parramatta
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