This is a adaptable position ideal for someone living very close to our Parramatta property who can respond quickly to guest requests during the night and transition into a morning front desk shift.
Key Responsibilities
- Overnight On-Call Duty (10:00 PM – 8:00 AM):
- Act as the primary emergency contact for overnight guest inquiries, after-hours check-ins, or urgent site requests.
- Receive compensation on a paid-per-call basis for any call-outs handled during night hours.
- Respond promptly to property call-outs within short notice.
- Morning Guest Service Agent Shift (6:00 AM – 8:00 AM):
- Perform morning Guest Service Agent (GSA) duties, including assisting guests, handling check-outs, and preparing daily shift handovers.
Requirements & Qualifications
- Proximity Requirement (Strict): Must live within a 10-minute drive (with own reliable car)
OR a 10-minute walk of APX Parramatta to ensure rapid response times during night calls.
- Experience: Prior experience in hotel front desk, Guest Service Agent (GSA), or night audit roles is strongly preferred.
- Availability: Flexible schedule, comfortable handling overnight calls and early morning shifts (6:00 AM – 8:00 AM).
- Strong communication, problem-solving, and customer service skills.
- Ability to work independently and manage emergency/after-hours situations calmly and professionally.
- Valid working rights in Australia are required.
- Must possess an active Australian Business Number (ABN) and operate as a registered sole trader or business entity.
Application Question(s):
- What days and times are you available?
- How much is your asking HOURLY rate?
Work Authorisation:
- Australia (Required)
Work Location: In person
📌 NIGHT On-call and Guest Service Agent (Rosehill)
🏢 APX Hotels Apartments
📍 Rosehill
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