/n The Blue Box /n Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. With a heritage of design innovation and exceptional service, Tiffany & Co. is renowned as one of the world's most recognizable luxury brands. /n Be a part of milestones in our customers' lives, represent the Tiffany brand and provide excellence in customer service. Our Brisbane store is looking for a passionate and solutions driven professional to join the team as an Operations Coordinator. /n A career as unique as you are /n For many of our customers, a visit to Tiffany is something to be treasured.
Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift. They bring us their greatest dreams – of style, glamour and love – and it is our obligation to honor those dreams with grace and artful understanding. /n Reporting to the Operations Team Manager, the Operations Coordinator will effectively oversee all aspects of Back of House, including coordination of the Merchandising, Customer Service and Client Services roles. /n Responsibilities include: /n /n
- Ensure all repair and service orders are managed and completed in a timely manner, and successfully meet company's service quality standards using the approved Tiffany & Co. process guidelines and procedures.
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- Ensure that all customer inquiries, via telephone,
email or in person are being responded to in an appropriate and timely manner and completed to high standards of resolution following Tiffany & Co. established processes and procedures.
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- Apply consultative one-to-one selling and product knowledge to all customer interactions to develop and build ongoing customer relationships and confidence
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- Provide the highest standard of customer follow-up to support the development of client relationships.
/n /n In return, you will earn a very competitive salary, the opportunity for career development in an environment that recognizes growth, whilst receiving Tiffany designed training programs and the privilege of generous employee discounts. /n The successful candidate will have: /n /n
- Minimum 1-2 years retail stock management/inventory control experience, preferably within the jewelry industry
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- Problem solving ability
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- Strong customer service ethics
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- Excellent communication skills - verbal and written
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- Solid attention to detail and problem-solving capabilities
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- Robust interpersonal skills
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- Proven multi-tasking experience with an ability to meet deadlines
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- Advanced skills in MS Word, Excel and MIPS
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- Flexible working availability, including evenings, weekends and public holidays