Go Party Bus and associated companies are seeking an experienced and organised Operations Manager to oversee the day-to-day operations of our transport businesses, including Go Party Bus, Diamond Lounge, Limo Bus and The Transporter.

This role is suited to someone with strong operational management experience, excellent communication skills, and the ability to manage drivers, bookings, vehicle movements, depot requirements and weekend operations in a fast-moving transport environment.

You will play a key role in ensuring our services run smoothly, safely, efficiently and professionally.

About the Role The Operations Manager will be responsible for managing and supporting the daily operational function of Go Party Bus and its associated companies. This includes driver scheduling, weekend operations, customer issue resolution, staff supervision, vehicle coordination, compliance, depot oversight and booking support.

The role requires someone who can think ahead, manage pressure, solve problems quickly and ensure the business is properly prepared for weekday and weekend services.

Roster

This role operates on a rotating fortnightly roster.

The general roster pattern is:

Weekend-off week:

- Wednesday off

- Working Monday, Tuesday, Thursday and Friday

- Saturday and Sunday off

Weekend-on week:

- Wednesday off

- Working Monday Tuesday, Thursday through Sunday

- Weekend operational coverage required

The role includes weekend on-call duties when rostered and may require flexibility to respond to urgent operational matters outside normal hours where reasonably required.

Key Responsibilities

Your duties will include, but are not limited to:

- Managing daily and weekly operational requirements across Go Party Bus, Diamond Lounge, Limo Bus and The Transporter

- Preparing, reviewing and finalising driver schedules and run sheets

- Booking and confirming drivers for weekend and future work

- Ensuring all bookings have suitable driver and vehicle allocation

- Monitoring vehicle and driver movements to ensure services depart on time

- Managing weekend on-call operations when rostered





- Responding to driver, client and booking issues as they arise

- Supporting the bookings team with enquiries, emails, quotes and customer service where required

- Investigating customer complaints and escalating major issues where required

- Coordinating with workshop staff regarding vehicle availability, defects and presentation

- Ensuring vehicles are operationally ready and presented to company standards

- Managing cash reconciliation, banking, bond returns and related administration

- Reviewing driver/staff hours and preparing payroll information

- Handling insurance-related investigations, damage reports and incident follow-up

- Managing DOT/licensing requirements, registrations, pit bookings and compliance matters

- Ensuring camera checks and operational procedures are completed

- Managing traffic infringements and relevant driver-related records

- Supervising and supporting booking, operations, yard and driver staff

- Recruiting, inducting, training and supporting drivers where required

- Maintaining accurate driver records and compliance documentation

- Liaising with suppliers, subcontractors, venues, IT contractors and software providers

- Reviewing supplier/subcontractor invoices and raising purchase orders where required

- Identifying cost-saving opportunities through better scheduling, fleet use and driver-hour alignment

- Ensuring the depot is maintained, organised, safe and operating efficiently

- Ensuring company policies and procedures are followed by staff and drivers

About You To be successful in this role, you will need to be practical, organised and confident managing people and moving parts.

You will ideally have

- Previous experience in operations management,



transport, logistics, events, fleet, bookings or a similar service-based business

- Strong organisational and scheduling skills

- Ability to manage multiple vehicle movements and operational requirements

- Strong problem-solving and decision-making ability

- Ability to work under pressure, especially during weekends and peak periods

- Strong customer service and complaint-handling skills

- Excellent communication and interpersonal skills

- Ability to supervise, mentor and support staff

- Good computer and administration skills

- Experience using booking, scheduling, tracking or operational software

- Ability to manage drivers, customers, suppliers and internal staff professionally
- A proactive attitude and willingness to take ownership of issues

Licence / Compliance Requirements

Applicants should ideally have

- Current driver’s licence

- Passenger Transport Driver authorisation, or ability to obtain one

- Working With Children Check, or ability to obtain one

- HR licence preferred but not essential

- Previous transport or public transport experience preferred

Company Values

We are looking for someone who can lead in line with our company values:

Professional Customer Service

Providing responsive, knowledgeable and professional support to ensure every customer receives a high-quality experience.

Go Above and Beyond

Taking ownership, solving problems and going the extra mile to deliver reliable service.

Safety First

Maintaining safe work practices and ensuring the highest standards of safety for passengers, staff and drivers.

Exceptional Value

Delivering a professional and reliable transport experience at competitive pricing.

What We Offer

- Full time role with Go Party Bus and associated companies

- Varied and fast-paced operations role

- Leadership responsibility across drivers, bookings and depot operations

- Opportunity to improve systems, processes and service delivery

- Supportive management structure

- Long-term role for the right person

📌 Operations Manager (Malaga)
🏢 Go Party Bus
📍 Malaga