ABOUT THE BRANCH & TEAM The Internal Services Branch plays a crucial role within the Department of Finance. It is responsible for managing several key areas, including the Service Centre, Application Support, Quality Assurance and Testing and the Finance information environment along with its supporting technology. This branch ensures that the department's internal operations run smoothly and efficiently by providing essential ICT services and support.

Priority Support is a specialised team within the Internal Services Branch that focuses on delivering high-quality ICT and Audio Visual (AV) support to the department's priority clients. These clients typically include senior executives and other high-achieving staff members who require reliable and efficient ICT support to perform their duties effectively and without disruption.

ABOUT THE CHANCE

As a Senior Analyst and Technical Lead in Priority Support, you will work as a part of a dynamic fast paced team, in a Central Government Agency, engaging with a wide range of Departmental and Ministerial stakeholders.

In this role you will be required to:

- Provide an exemplary standard of 2nd and 3rd level ICT and Audio Visual (AV) Support to the Department’s Priority staff. Support will include resolving incidents and fulfilling service requests requiring onsite and occasional after hours support.
- Anticipate and respond to the strategic planning of Priority Support and Departmental ICT solutions.
- Provide technical leadership and direction in the coordination of complex ICT requests, working collaboratively with support teams to deliver reliable,



compatible and customer-focused solutions.
- Coordination and end-to-end management of third party and internal service providers to ensure timely response to assigned incidents and service requests.
- Contribute to the delivery and implementation of departmental ICT strategies, initiatives and technology improvements that enhance service capability and user outcomes.
- Provide timely and accurate reporting to the Assistant Director and Departmental management on Priority Support operations, service performance, emerging trends, risks and project activities through weekly, monthly and ad hoc reporting.
- Prepare and update work instructions, technical documentation and procedures for the Priority Support service, clients, accounts and hardware.
- Provide training and mentorship to junior members of the team to enhance their skills and knowledge.

- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
- Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.
- We encourage and welcome applications from Aboriginal and Torres Strait Islander peoples, people with Disability, LGBTQI+ people, people from culturally and linguistically diverse backgrounds and mature aged people.

📌 Priority Support Senior Analyst and Technical Lead (Australia)
🏢 Department of Finance
📍 Australia