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Hearth Support Services

Business System Analyst

Hybrid - Melbourne, Victoria, Australia

Sep 22, 2026

We are seeking an inquisitive Business System Analyst who has a continuous improvement mindset and loves creating system and reporting solutions to solve business problems. This role sits between the operational business, vendors and support functions. You will understand business challenges, analyse end-to-end processes and design practical, sustainable technology-enabled solutions.

In this pivotal role, you will engage with stakeholders from across the business (internal and external) to uphold standards for compliance, information safety and security while supporting all functions to improve the quality of information that can be obtained from technology use to enable more effective and efficient decision making.

What You’ll Lead and Drive in your role

Lead the development of an IT roadmap for Hearth

Build and maintain relationships with staff across all company functions

Build and maintain relationships with external IT providers, to enable efficient and effective use of software solutions.

Research and analyse existing business practices, processes and procedures to understand system use and work practices by the organisation

Lead workshops with users to formulate and document business requirements for changes, modifications, or report builds required

Lead the deployment of functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of any system changes or reporting tools built

Act as a central reference and information source, providing guidance and assistance in the system and reporting projects decision making process





Identify and evaluate inefficiencies and recommend optimal business practices, and system functionality and behaviour

Your Key Focus Areas in the role will be:

Understanding business use of systems

Internal and external stakeholder engagement & management

Development of an IT roadmap for Hearth

Managing any system updates or reporting builds and changes

Business Improvement

Our Key Selection Criteria for the role

Experience in the disability sector and/or with Brevity (desirable but not essential)

High digital literacy and confidence learning recent systems

Experience working with software vendors and third-party support providers.

Experience improving workflows, data quality and system configuration.

Experience developing process documentation, workflows and user guides for non-technical users.

Excellent communication and stakeholder engagement ad management capabilities.

A strong customer service focus and continuous improvement mindset

Ability to work independently while managing multiple priorities.

Ability to work collaboratively within a team and autonomously

Mandatory requirements

Qualification in Business Systems, ICT or Business Administration

3+ years experience supporting and administering business applications or enterprise systems.

NDIS Worker Screening Check or the willingness to obtain one

Working with Children Check or the willingness to obtain one

Two professional references

Ability to work in a fast-paced environment independently and as part of a team

Why work at Hearth?

Hearth is a registered NDIS and TAC disability support services provider with a commitment to consistently provide the highest standard of support to our participants. We achieve this through fostering and cultivating long-term, sustainable relationships.

Rewarding work - Our pledge as an organisation is to be a driving force in changing the sector to improve quality of life outcomes for people with disability

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📌 Hybrid Business Systems Analyst — Drive IT Roadmaps (Melbourne)
🏢 Hearth Support Services
📍 Melbourne