Medical Receptionist / Clinic Administrator - Richmond

Full-Time | Richmond, Melbourne | Monday to Friday

$65,000 - $75,000 per annum (including superannuation)

Join the team at Helix Hearing!

Are you a friendly, organised and caring person who enjoys helping others?

We're looking for a motivated and patient-focused Medical Receptionist / Clinic Administrator to join our Richmond clinic.

At Helix Hearing, we believe great patient care starts from the moment someone walks through our doors. We're looking for someone who can create a welcoming environment, build genuine relationships with patients and help keep our clinic running smoothly.

About Helix Hearing

Helix Hearing is an established, independent hearing healthcare provider with clinics across Victoria and Tasmania.

We're passionate about helping people hear better, communicate confidently and enjoy a better quality of life.

Our team takes pride in providing personalised, professional and compassionate care, and we believe every member of our team plays an important part in delivering that experience.

About the role

This is a varied, hands-on position combining reception, patient support and day-to-day clinic administration.

You'll be the welcoming face of our Richmond clinic and a key point of contact for our patients, working closely with our audiologists and wider administration team.

Your responsibilities will include:

Welcoming patients and creating a friendly, positive clinic experience.

Managing incoming calls, enquiries and appointment bookings.

Coordinating patient schedules and maintaining accurate records within our clinic management system.

Processing invoices, payments and relevant healthcare claims.

Supporting patients with enquiries and ongoing communication.





Liaising with government agencies, insurers and other healthcare providers.

Managing hearing aid stock, orders, deliveries and general clinic supplies.

Providing administrative support to our audiologists and helping ensure the clinic runs efficiently.

About you

We're looking for someone with a positive attitude, exceptional people skills and strong attention to detail.

Ideally, you'll bring:

Experience in medical reception, administration or a customer-focused role.

A warm, approachable manner and a genuine desire to help people.

Strong communication and interpersonal skills.

Excellent organisation, time management and attention to detail.

Confidence using computers and learning new systems.

The ability to manage competing priorities in a busy environment.

A proactive, solutions-focused approach to your work.

The ability to work independently while being part of a supportive team.

Previous experience in medical or allied health administration would be highly regarded, but most importantly, we're looking for the right person with the right attitude.

Meaningful work: Make a positive difference in people's lives every day.

Established organisation: Join a respected, independent hearing healthcare provider.

Supportive team: Work alongside dedicated healthcare professionals and experienced administration colleagues.

Variety: Enjoy a diverse role with plenty of opportunities to contribute.

Work-life balance: Consistent Monday-to-Friday hours, 8:30am - 5:00pm.

Opportunity to grow: Develop your skills within a growing healthcare organisation.

Employment: Full time, Monday to Friday

Hours: 8:30am - 5:00pm

Remuneration: $65,000 - $75,000 per annum, including superannuation, depending on experience.

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📌 Medical Receptionist / Clinic Administrator – Richmond (Melbourne)
🏢 Helix
📍 Melbourne