Who is STAR Community Services?

STAR Community Services is an award-winning not-for-profit supporting elderly and people with disabilities since 1996. We provide affordable, reliable aged care and disability services—including Support at Home, NDIS, transport, social activities, and companionship—to help clients live independently and stay connected. With help from dedicated staff and local volunteers, we serve Redlands, Ipswich, Logan, Gold Coast, and Toowoomba.

STAR is committed to building inclusive communities and combating social isolation through regular programs and events.

Purpose of Position

As the radio communications officer you will manage the radio communications requirements of the organisation, including the update of communication procedures according to RouteMatch changes, and change of transport requirements.

You will have a confident and friendly demeanour, and have a mature outlook, problem solving skills, an ability to listen and work respectfully and appropriately with people from diverse backgrounds

Key Responsibilities

- Manage daily radio communications between drivers and the organisation.
- Communicate client cancellations, additions, pick-up and drop-off changes, and other service updates to drivers.
- Coordinate communications relating to trip changes, incidents, delays, and operational matters.




- Manage late changes and emergency additions to daily transport schedules.
- Update driver manifests and dispatch information to ensure accurate service delivery.
- Monitor daily Radio Room communications between 6:30am and 2:30pm.
- Provide recommendations to improve dispatch and RouteMatch processes where appropriate.

Who Should Apply? We're looking for someone who:

- Has experience in a busy, high-volume environment and can remain calm under pressure.
- Has strong communication and interpersonal skills and can work effectively with a range of stakeholders.
- Demonstrates excellent organisational, time management, and prioritisation skills.
- Is confident using technology and completing accurate record keeping and reporting.
- Can work independently while contributing positively to a team environment.
- Has knowledge of RouteMatch or similar scheduling software (desirable).
- Shares STAR Community Services' values and commitment to quality service delivery.

This is an excellent opportunity for someone who enjoys coordinating services, problem solving, and supporting the delivery of high-quality community transport services to our clients. Pay: $27.55 per hour

Expected hours: 38.0 per week

Advantages

- Salary packaging

Work Location: In person

📌 Radio Communications Officer (Cleveland)
🏢 STAR Community Services
📍 Cleveland