Medical / Allied Health Receptionist – Epping

Building Blocks Therapy Hub | Paediatric Allied Health

Are you an experienced medical or allied health receptionist who takes pride in keeping a busy clinic running smoothly?

We are seeking a warm, professional, highly organised and proactive Receptionist to join our supportive team at Building Blocks Therapy Hub in Epping.

As the first point of contact for children and their families, you will play an important role in creating a welcoming, positive experience while ensuring the efficient day-to-day operation of our clinic.

We are looking for someone who genuinely enjoys working with people, takes ownership of their responsibilities, demonstrates exceptional attention to detail and can confidently manage competing priorities in a busy clinical environment.

Previous experience in medical or allied health reception is essential.

The Role

You will be responsible for the smooth running of our Epping reception, working collaboratively with our therapists, administration team and Practice Manager.

This is a varied and rewarding position requiring excellent organisational skills, initiative, accuracy and the ability to work independently while contributing to a supportive team.

Key Responsibilities

- Provide a warm, welcoming and professional first point of contact for children, families and visitors.
- Independently manage appointment diaries, bookings, cancellations and scheduling using our Practice Management System.
- Respond promptly and professionally to telephone calls, emails and client enquiries.
- Process payments, invoices and Medicare, private health and NDIS-related administration accurately.
- Maintain accurate client records, documentation and administrative compliance requirements.
- Coordinate client intake processes, appointments and ongoing communication with families.
- Assist with organising and coordinating school holiday group programs.
- Proofread, format and prepare professional correspondence and clinical documents.
- Liaise with clinicians, schools, referrers, suppliers and other professionals.
- Monitor outstanding administrative tasks,



proactively follow up enquiries and ensure work is completed within required timeframes.
- Support therapists and colleagues to maintain effective clinic operations.
- Identify priorities, anticipate administrative needs and take initiative to resolve issues appropriately.

About You You are someone who takes pride in your work, enjoys being organised and understands the importance of providing exceptional service to families.

Essential Criteria

- Previous experience working in medical or allied health reception.
- Excellent verbal and written communication skills.
- A warm, compassionate and professional manner, particularly when communicating with children and families.
- Strong organisational skills and the ability to prioritise competing demands.
- Exceptional attention to detail and a commitment to accuracy.
- Demonstrated ability to work autonomously, take initiative and follow tasks through to completion.
- Confidence managing a busy reception environment, including telephone calls, emails and appointment scheduling.
- Ability to follow established procedures and maintain accurate records.
- Proficiency in Microsoft Word, Outlook and general computer applications.
- A positive, flexible and collaborative approach to teamwork.
- Reliability, punctuality and a strong sense of professional responsibility.

Desirable Criteria

- Experience using allied health Practice Management Software, particularly Zanda.
- Knowledge of Medicare, private health insurance and NDIS administrative processes.
- Previous experience working with children and families.
- Cantonese or Mandarin language skills.
- Confidence learning new technology and administrative systems.

What We Offer At Building Blocks Therapy Hub,



we recognise that our administration team is the backbone of our organisation. We value the contribution our reception staff make to the experience of our families and the success of our clinical team.

You will enjoy

- Above-award remuneration, commensurate with your skills and experience.
- Comprehensive induction, training and ongoing support from our experienced Administration Team and Practice Manager.
- A friendly, professional and supportive multidisciplinary team.
- A varied and engaging role with opportunities to develop your skills and take on additional responsibilities.
- A well-resourced and welcoming clinical environment.
- Staff wellbeing initiatives and a positive workplace culture.
- A convenient Epping location close to public transport and local amenities.

Who We Are Building Blocks Therapy Hub is an established, award-winning paediatric allied health practice supporting children and their families across Sydney’s North Shore and the Central Coast.

Our multidisciplinary team of occupational therapists, speech pathologists and support staff is passionate about helping children develop the skills they need to thrive.

We strive for EXCEPTIONAL service in everything we do.

We believe in kindness, professionalism, accountability, teamwork and continuous improvement. We respect different perspectives, embrace positive change and recognise the privileged role we play in supporting children and their families.

Above all, we believe that exceptional care begins with exceptional people.

How to Apply

If you are an experienced receptionist who enjoys working with children and families, takes pride in delivering outstanding service and thrives in a busy, supportive environment, we would love to hear from you!

Please submit

1. Your current CV.
2. A cover letter outlining your relevant medical or allied health reception experience, and why you believe you would be an excellent fit for our team.

Applications without a cover letter will not be considered. To learn more about our practice, visit www.bbtherapyhub.com.au.

We look forward to hearing from you!

📌 Receptionist & Admin Assistant Full Time Allied Health Practice (Epping)
🏢 Building Blocks Therapy Hub.
📍 Epping