About the role

We are a well-established and busy plumbing business seeking an organised, friendly and proactive Receptionist / Administration Assistant to join our team in Ballina. This is a varied role suited to someone who enjoys customer interaction, administration and accounts, and takes pride in keeping a business running smoothly. Working closely with the business owner and accounts team, you will play an significant role in supporting the day-to-day operations of the business.

We are looking for someone who already has hands-on experience using Xero accounting software. Previous experience in a plumbing, trade or construction business highly regarded.

Key responsibilities

Reception & Administration

- Answering incoming phone calls and responding to customer enquiries in a professional and friendly manner.
- Managing general reception duties and day-to-day office administration.
- Maintaining accurate digital and physical filing systems.
- Organising documentation, records and general office correspondence.
- Communicating with customers, suppliers, real estate agents, councils and tradespeople as required.
- Providing administrative support to the business owner and accounts team.
- Assisting with the coordination of daily office operations and general business requirements.
- Liaising with real estate agents, councils, suppliers and tradespeople.

Accounts & Xero





- Preparing and issuing customer invoices using Xero.
- Processing supplier bills and invoices.
- Monitoring outstanding customer accounts and following up overdue invoices.
- Processing and recording financial transactions accurately.
- Assisting with bank reconciliations and reconciling transactions within Xero.
- Maintaining accurate customer and supplier account records.
- Liaising with the accounts manager regarding invoicing, payments and account queries.
- Assisting with general accounts administration and financial record keeping.

About you

- Previous hands-on experience using Xero accounting software, with the ability to navigate the system confidently.
- Experience with invoicing, accounts administration and financial data entry.
- Strong computer skills and attention to detail.
- Excellent communication and customer service skills.
- Strong organisational skills and the ability to manage multiple tasks.
- Confident and professional when answering phones and dealing with customers.
- Strong organisational and time-management skills.
- Proactive, reliable and able to work independently.
- Previous experience in a plumbing, trade or construction business.
- Experience processing supplier bills, reconciling transactions and following up outstanding accounts.

📌 Receptionist/Administration (Ballina)
🏢 Mobile Plumbing
📍 Ballina