River -Wild at Heart Restaurant is a vibrant dining establishment located in the heart of Brunswick Heads NSW, dedicated to delivering exceptional culinary experiences and outstanding hospitality. We pride ourselves on creating a welcoming atmosphere where guests can enjoy quality cuisine, impeccable service, and memorable moments. Our commitment to excellence extends to our team, who are the backbone of our success.
About the role
We are seeking an experienced and dynamic Restaurant Manager to lead our operations at River Restaurant in Brunswick Heads NSW. This is a full-time position (Thu-Sun,3 day weekend) offering the opportunity to manage all aspects of a busy restaurant environment whilst ensuring guests receive exceptional service and experiences. You will be instrumental in maintaining our high standards of operations, staff performance, and customer satisfaction.
This role is pivotal in driving the restaurant's success and profitability whilst upholding our reputation for excellence in the hospitality sector.
Key responsibilities
- Oversee all front-of-house and back-of-house operations to ensure smooth daily service delivery
- Manage staffing levels, recruitment, training and development of restaurant personnel
- Create and maintain schedules whilst ensuring appropriate coverage during peak and off-peak periods
- Monitor and control food and beverage costs, inventory and wastage
- Maintain health, safety and food hygiene standards in compliance with relevant regulations
- Handle customer inquiries, complaints and concerns with professionalism and tact
- Implement and maintain restaurant policies and procedures
- Liaise with kitchen management to ensure quality standards and timely food preparation
- Manage reservations, table allocations and guest flow throughout service periods
- Conduct regular staff meetings and provide ongoing coaching and feedback
- Analyse sales performance and implement strategies to increase revenue and customer retention
- Maintain financial records and prepare reports on operational metrics
What we're looking for
- Minimum 3-5 years' experience in a restaurant management or supervisory role within the hospitality industry
- Proven track record in delivering high-quality customer service and maintaining guest satisfaction
- Robust knowledge of food and beverage operations, including menu knowledge and service standards
- Proficiency in restaurant management systems and point-of-sale (POS) technology
- Excellent leadership and team management skills with the ability to motivate and develop staff
- Sound understanding of health, safety and food hygiene regulations
- Strong financial acumen and experience with budgeting and cost control
- Excellent communication and interpersonal skills
- Ability to work Thursday to Sunday
- Problem-solving mindset with the ability to remain calm under pressure
- Current Food Safety Supervisor certification or willingness to obtain one
- Experience in a similar dining establishment or independent restaurant is desirable
What we offer At River Restaurant, we value our team and are committed to creating a positive and supportive work environment.
We offer competitive remuneration commensurate with experience, along with opportunities for professional development and career progression within the hospitality sector. We foster a collaborative culture where your contributions are recognised and appreciated. We encourage a healthy work-life balance and support our staff through various initiatives. Additionally, we provide access to staff meals and a discounted dining experience, allowing you to enjoy our culinary offerings.
Apply now
If you are an experienced restaurant manager with a passion for hospitality and a commitment to excellence, we would like to hear from you. Please submit your CV, a cover letter detailing your relevant experience, and the names of two professional references. We look forward to welcoming you to our team at River Restaurant.