Job Title: Business Support Officer (Band 5a)

Job Category: Secretarial and Administration

Job Type: Temporary (Full-Time)

Start Date: Monday, 28 September 2026

End Date: Tuesday, 1 December 2026

Work Schedule: Monday – Friday, 8:00 AM – 4:00 PM (38.00 hours per week)

Pay Rate: $43.08 per hour

Job Title: Business Support Officer (Band 5a)

Job Category: Secretarial and Administration

Location: Cheltenham, VIC 3192

Job Type: Temporary (Full-Time)

Engagement Details

- Start Date: Monday, 28 September 2026

- End Date: Tuesday, 1 December 2026

- Work Schedule: Monday – Friday, 8:00 AM – 4:00 PM (38.00 hours per week)

- Pay Rate: $43.08 per hour

Position Objective

The Business Support Officer provides high-level administrative support to the Reactive Maintenance Coordinator and Team Leader Facilities Maintenance within the Community Buildings Department.

1. Administrative & System

- Assist in monitoring and preparing corporate and departmental tracking reports regarding budgets, key performance indicators (KPIs), and Council Plan actions.

- Oversee and manage the allocation of minor reactive building maintenance requests to internal staff and contractors.

- Maintain intranet and internet operational information, liaising with the media team as needed.

- Provide administrative cover for facilities maintenance team members and programmed maintenance teams during leave periods.

- Prepare agendas, minutes, and administrative support for team, contract, and internal management meetings.

2. Customer Service & Stakeholder Engagement

- Deliver customer-focused service to department staff, contractors, and members of the community.

- Communicate clearly with customers and stakeholders to keep them informed throughout the maintenance job request process.





- Handle inquiries via phone, email, and in-person, ensuring corporate customer service standards are consistently met.

3. Operational & Financial Support

- Track and monitor team action items, risks, and expenditure in alignment with departments procurement and contract management guidelines.

- Apply analytical skills to identify areas for continuous process improvement and workflow optimization.

Key Selection Criteria

- Qualifications & Experience: Post-Year 12 qualifications in Business Administration, Office Management, or significant demonstrable on-the-job experience in a similar local government or corporate setting.

- Technical Proficiency: Advanced competency in Microsoft Office (specifically Excel and Access) and enterprise database/asset management software.

- Budgetary & Financial Literacy: Basic knowledge of financial budgeting, expense tracking, and reporting principles.

- Interpersonal & Communication Skills: High-level written and verbal communication skills, with the ability to influence, gain cooperation from stakeholders, and write explicit operational reports.

- Problem Solving & Adaptability: Strong time management skills to handle competing priorities in a fast-paced environment with high attention to detail

If interested in the role please apply for it! or send your resumes to ***************@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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