About the role The successful candidate will be responsible for overseeing the day-to-day running of the store, supporting staff and ensuring customers receive a high standard of service.
Key responsibilities
- Organize daily store operations and make sure the team is working efficiently and meeting business expectations.
- Assist with recruiting new employees, introducing them to store procedures and providing ongoing guidance and training.
- Monitor stock of mobile phones, accessories and other products, identify items that need replenishing and coordinate stock orders.
- Review sales results and store expenses and assist with managing the store's financial performance.
- Help determine which products to purchase, set suitable retail prices and introduce special offers based on customer demand.
- Make sure staff follow workplace health and safety requirements, company procedures and relevant retail laws.
- Maintain accurate records of sales, purchases, stock transfers, repairs and other store activities using the business's retail systems.
- Assist customers with choosing mobile phones, accessories and repair services by providing practical and knowledgeable advice.
- Plan and coordinate promotional activities,
product displays and other in-store marketing initiatives.
- Handle customer enquiries and resolve service issues professionally to maintain positive customer relationships and encourage repeat business.
About you
- An AQF Associate Degree, Advanced Diploma or Diploma in a relevant field and at least 1 year of relevant work experience, or at least 3 years of relevant work experience in place of the formal qualification.
- Previous experience in retail management or a similar supervisory role.
- Positive communication and customer service skills.
- Ability to supervise staff and manage day-to-day retail operations.
- Strong organizational skills and attention to stock and financial records.
About us Phone Xperts Pty. Ltd. is a growing mobile phone and accessories business providing customers with mobile devices, accessories, repairs and related services.
Benefits
- Full-time position – 38 hours per week
- Supportive working environment
- Ongoing training and development
- Opportunity to grow with an established mobile phone retail business
📌 retail manager (Perth)
🏢 Phone Xperts
📍 Perth
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