Job Overview The Rostering Officer plays a key role in ensuring smooth day-to-day operations through effective coordination of staff schedules. You will be responsible for building rosters that align with participant needs, solving scheduling challenges, and ensuring service continuity.
Responsibilities
- Develop and maintain rosters in line with participant support requirements, service agreements, and staff availability.
- Ensure rostering complies with SCHADS Award provisions, including minimum shift times, breaks, and maximum hours.
- Monitor and action roster changes, including cancellations, shift replacements, and emergency coverage.
- Ensure timely coverage of shifts and monitor staff availability.
- Liaise with support staff and participants to confirm shifts and resolve roster conflicts or queries.
- Ensure appropriate matching of support staff to participants based on skills, preferences, and support needs.
- Approve and confirm staff attendance.
- Collaborate with HR to identify and communicate recruitment needs.
- Work closely with Managers to review and update rosters.
- Train new support staff on Myxa’s rostering processes and procedures.
- Complete all reporting activities accurately and on time.
- Ensure quality and compliance requirements are consistently met.
- Maintain confidentiality of information related to participants, staff, and organisational operations.
- Attend staff meetings, training, and supervision sessions as required.
- Actively contribute to service improvement and process enhancement initiatives.
- Participate in after-hours rostering support if required.
- Adhere to Myxa policies and procedures at all times.
- Provide general administrative support as required.
- Perform other duties as directed by the Rostering Coordinator or management team.
Requirements Essential:
- Excellent computer skills and ability to quickly learn new software systems.
- Robust written and verbal communication skills.
- Ability to communicate effectively with a diverse range of people.
- Demonstrated ability to manage time effectively and meet deadlines.
- Strong attention to detail and ability to maintain accuracy under pressure.
- Ability to work independently and respond effectively to changing priorities.
- Practical problem-solving skills and ability to remain calm under pressure.
- Commitment to confidentiality, privacy, and respectful communication with staff and participants.
Desirable
- Experience in rostering or workforce coordination within the disability or health sector.
- Knowledge of SCHADS Award provisions as they relate to staff rostering.
- Understanding of NDIS-funded supports and service delivery models.
- Experience responding to frontline staff and coordinating with multidisciplinary teams